<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Ted<div><br></div><div>Funnily enough a Call Center we did for Legal Aid just asked to increase from 40 to 60 seats. This replaced the Nortel - the first big improvement was ease of configuration.</div><div><br></div><div>We have also set up a Directory Inquiry (yes - like 411) that does 40,000 calls per day. Their reason to go ahead was they wanted more stability vis-a-vis (again) Nortel.</div><div><br></div><div>If you wish to move beyond 70 - 100 concurrent calls it can become more complicated on organising queues, particularly if there is call recording that eats resource and so spreads you to more than one server.</div><div><br></div><div>You also need to consider how to provide integrated statistics and the desktop applications for supervisors to maintain a proper management of agents.</div><div><br></div><div>Steve</div><div><br></div><div>... you welcome to call : 619 760 7772</div><div><br></div><div><br></div><div><div><div>On Apr 19, 2010, at 3:06 PM, Ted Foote wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">I am thinking of moving from a traditional PBX to an asterisk box. Many of my leadership group are skeptical of asterisk. So I was hoping to find a call center that is currently using this technology that would not mind spending some time on a conference call to address some concerns that my team has.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Thanks<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Ted Foote<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Allied Business Services, Inc.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">616-741-0437<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div>--<span class="Apple-converted-space"> </span><br>_____________________________________________________________________<br>-- Bandwidth and Colocation Provided by<span class="Apple-converted-space"> </span><a href="http://www.api-digital.com" style="color: blue; text-decoration: underline; ">http://www.api-digital.com</a><span class="Apple-converted-space"> </span>--<br>New to Asterisk? Join us for a live introductory webinar every Thurs:<br> <a href="http://www.asterisk.org/hello" style="color: blue; text-decoration: underline; ">http://www.asterisk.org/hello</a><br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users" style="color: blue; text-decoration: underline; ">http://lists.digium.com/mailman/listinfo/asterisk-users</a></div></span></blockquote></div><br></div></body></html>