<div>We have a lot of clients who run small call centers based on Trixbox, and seem to be pretty happy with them. Have a look here: <a href="http://queuemetrics.com/manuals/QM_Trixbox-chunked/">http://queuemetrics.com/manuals/QM_Trixbox-chunked/</a><br>
</div><div>Thanks</div><div>l.</div><div><br></div><br><div class="gmail_quote">2010/3/31 Frank Church <span dir="ltr"><<a href="mailto:voipfc@googlemail.com">voipfc@googlemail.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div class="h5">On 29 March 2010 21:46, Frank Church <<a href="mailto:voipfc@googlemail.com">voipfc@googlemail.com</a>> wrote:<br>
> I have been asked by my church to recommend a VoIP system which can do<br>
> the following.<br>
><br>
> They do internet radio shows which are sometimes broadcast on radio.<br>
><br>
> They are looking for a system which does the following for about 5<br>
> agents, exactly as they have described it.<br>
><br>
> 1. Take incoming calls<br>
><br>
> 2. Put them on hold if there is no one to handle the call immediately,<br>
> or transfer them to an available agent<br>
><br>
> 3. Take down their details, and number, (if this can be retrieved and<br>
> saved from the caller id, thats better)<br>
><br>
> 4. Get them to hold on after taking their details if they still want to hold<br>
><br>
> 5. Call them back when the backlog is cleared up.<br>
><br>
> I have a fairly good grasp of the hardware and programming part of<br>
> Asterisk, having compiled it more than a few times and implemented<br>
> A2Billing phone card and call shop system with it.<br>
><br>
> But the type of software suited to the Call Center side is where my<br>
> knowledge gap lies.<br>
><br>
> I am looking for solutions based on the usual Asterisk distributions<br>
> like AsteriskNow, trixbox, elastix etc, whether ready packaged or<br>
> requiring additional customization.<br>
><br>
><br>
> The matter of whether they will use soft phones, or regular phones<br>
> with headsets is also something to consider. Soft phones with good<br>
> GUI's may be preferred if more cost effective for them, although my<br>
> personal preferences are with hard phones.<br>
><br>
> Any recommendations - the ease of software for the end users is the<br>
> main thing for me, and integration with the database for taking<br>
> customers details is the main thing for me. One of the distributions<br>
> with SugarCRM comes to mind here.<br>
><br>
> Sorry for cross-posting, but ready made and commercially supported<br>
> systems are not ruled out, if they come within their budget.<br>
><br>
> Regards<br>
><br>
><br>
> Frank Church<br>
><br>
<br>
</div></div>After there response I will go with some of ready made Asterisk<br>
distributions, then consider to go for a commercial supported versions<br>
if they do not meet the churches needs.<br>
<br>
Thanks<br>
<font color="#888888"><br>
Frank<br>
</font></blockquote></div><br><br clear="all"><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br><br>