Hello list,<br><br>I'm sending calls to a queue in the attended way, that is, <b>1.</b> the original call is put on hold, <b>2.</b> a second line is open to call the queue, <b>3.</b> after an agent is connected the original call is transfered to its final destination.<br>
<ol><li>Zap/1-1 <--> SIP/agentA-tag1</li><li> SIP/agentA-tag2 <--> SIP/agentB-tag</li><li>Zap/1-1 <-->
SIP/agentB-tag</li></ol>What I want to do is to overwrite the CallerID of the call entering the Queue to add the Callerid number of the original call to the agent's number and get it at the ENTERQUEUE event of the queue_log.<br>
<br>I've tried with inheritance but since a second independent line was open there are no relation between channels to pass variables values.<br><br>I think two alternatives could help:<br><ol><li>If there exits any way to obtain variables from another channel, in this case, channel SIP/AgentA-tag2 obtaining the values from SIP/AgentA-tag1, I could rename the callerID properly</li>
<li>If there is a way to get the values of the queue variables to relate agent with original caller, it could help too.</li></ol>Hope you can help me, I'm running Asterisk 1.4.21<br><br>Elder D. Arohuanca Lagos<br>+51 1 945108658<br>