All,<div><br></div><div>I am trying to set a monitor file from the queue.conf as specified on <a href="http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf">http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf</a> In order to avoid the default MONITOR_FILENAME format wich is: "agent-xxxxx-uniqueid.wav" for example "agent-10017-1266438575-26.wav"</div>
<div><br></div><div>As you may now, when using the queue command you are not able to know which agent will take the call, until someone take it, so its impossible to set the MONITOR_FILENAME with the agent number before executing the exten => s,x,QUEUE(${Q_NAME}||||${TIMEOUT})</div>
<div><br></div><div>Could anyone get the MONITOR_FILENAME set from the queue.conf with variables like:</div><div><br></div><div><span class="Apple-style-span" style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; "> MEMBERINTERFACE is the interface name (eg. Agent/1234) <br>
MEMBERNAME is the member name (eg. Joe Soap) <br> MEMBERCALLS is the number of calls that interface has taken, <br> MEMBERLASTCALL is the last time the member took a call. <br> MEMBERPENALTY is the penalty of the member <br>
MEMBERDYNAMIC indicates if a member is dynamic or not <br> MEMBERREALTIME indicates if a member is realtime or not </span></div><div><span class="Apple-style-span" style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; "><br>
</span></div><div><span class="Apple-style-span" style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; ">or</span></div><div><span class="Apple-style-span" style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; "><br>
</span></div><div><span class="Apple-style-span" style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; "> QUEUENAME name of the queue <br> QUEUEMAX maxmimum number of calls allowed <br> QUEUESTRATEGY the strategy of the queue; <br>
QUEUECALLS number of calls currently in the queue <br> QUEUEHOLDTIME current average hold time <br> QUEUECOMPLETED number of completed calls for the queue <br> QUEUEABANDONED number of abandoned calls <br> QUEUESRVLEVEL queue service level <br>
QUEUESRVLEVELPERF current service level performance </span></div><div><span class="Apple-style-span" style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; "><br></span></div><div><font class="Apple-style-span" face="Verdana, Geneva, Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;">My version of asterisk is: 1.4.23.1</span></font></div>
<div><font class="Apple-style-span" face="Verdana, Geneva, Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;"><br></span></font></div><div><font class="Apple-style-span" face="Verdana, Geneva, Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;">Thanks</span></font></div>
<div><font class="Apple-style-span" face="Verdana, Geneva, Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;"><br></span></font></div><div><font class="Apple-style-span" face="Verdana, Geneva, Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;">ML</span></font></div>