<div>In this case, I suggest you modify the login script so that your agents always start paused. It should be trivial to do.</div><div>l.</div><div><br></div><div><br></div><div><br></div><br><div class="gmail_quote">2010/2/8 Robert Grignon <span dir="ltr"><<a href="mailto:rgrignon@fleetone.com">rgrignon@fleetone.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<div dir="ltr" align="left"><span><font face="Verdana" size="2">Not a bad idea... We use queuemetrics and the login is done via Web GUI.
I could easily just send it to pause upon login...</font></span></div></div></blockquote></div><br clear="all"><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br><br>