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Please can someone help me with my queue-problems ?<BR>
<BR>
When there is a member available for answering calls that entered the queue, the caller does not hear the musiconhold as defined "musicclass=default".<BR>
<BR>
What happens is that when a second caller enters the queue, the caller hears the ringtone for as long as the conversation of the first caller takes.<BR>
It is as off there is nobody to pick up the phone, as in reality the queue member is busy with an other conversation.<BR>
<BR>
Jonas.<BR>
<BR>
<BR>
On Mon, 2010-01-04 at 09:51 +0100, jonas kellens wrote:<BR>
<BLOCKQUOTE TYPE=CITE>
Hello list !<BR>
<BR>
I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial.<BR>
<BR>
This is my queue configuration :<BR>
<BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">[VC_support_queue]</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">musicclass = default</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">strategy = ringall</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">timeout = 20</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">retry = 5</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">wrapuptime=15</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">autofill=yes</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">autopause=no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">maxlen = 0</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">setinterfacevar=yes</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">announce-frequency = 0</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">periodic-announce-frequency=0</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">announce-holdtime = no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; announce-round-seconds = 10</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; queue-thankyou=</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-youarenext = queue-youarenext</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-thereare = queue-thereare</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-callswaiting = queue-callswaiting</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-holdtime = queue-holdtime</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-minutes = queue-minutes</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-seconds = queue-seconds</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-thankyou = queue-thankyou</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-lessthan = queue-less-than</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;queue-reporthold = queue-reporthold</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">;periodic-announce = queue-periodic-announce</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; monitor-format = gsm|wav|wav49</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; monitor-type = MixMonitor</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">joinempty = </FONT></FONT><FONT SIZE="2">strict</FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; leavewhenempty = yes</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">eventwhencalled = no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; QueueMemberStatus</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">eventmemberstatus = no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">reportholdtime = no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">ringinuse = no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">memberdelay = 0</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">; timeoutrestart = no</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">member => SIP/VCsupport,1,Jonas</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">member => Agent/VCjoeri,2,Joeri</FONT></FONT><BR>
<BR>
First problem :<BR>
<BR>
Although there is nobody in the queue, the caller is still inserted into the queue :<BR>
<BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">vps2301*CLI> queue show </FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff"> Members: </FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff"> Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no calls yet</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff"> Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no calls yet</FONT></FONT><BR>
<FONT SIZE="2"><FONT COLOR="#0000ff"> No Callers</FONT></FONT><BR>
<BR>
<FONT SIZE="2"><FONT COLOR="#0000ff">[Jan 4 09:34:40] -- Executing [2@center:2] Queue("IAX2/zoiper-5307", "VC_support_queue|r") in new stack</FONT></FONT><BR>
<BR>
<BR>
Second problem :<BR>
<BR>
When a caller calls in and there is someone available in the queue, there is <B>no music-on-hold</B> while the caller waits. When the caller is directed to the agent there should be a ringtone indicating that the agent is called, but it stays silent. No music on hold, <B>no ringtone</B>... (this is a SIP-channel)<BR>
<BR>
<BR>
Thank you for pointing out the misconfiguration.<BR>
<BR>
<BR>
Kind regards,<BR>
<BR>
Jonas.
</BLOCKQUOTE>
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