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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Agent 1 could park the call and have agent
2 pick it up from the lot.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Miguel Molina<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, October 26, 2009
12:00 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [asterisk-users] Cancel
attended transfer</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Hi folks,<br>
<br>
I have a simple question regarding attended transfers. I have some queues where
agents take calls and I have configured attended transfers between queues. That
is, the agent dials the attended transfer extension that routes it to the
aproppiate transfer queue where the second agent answers and they both talk for
a while. Finally the transferrer leaves the call with *, connecting the client,
which was in hold, with the second agent.<br>
<br>
Is there a way for the transferrer to <b><span style='font-weight:bold'>cancel</span></b>
the operation and return to the original call? If the call is queued and the
agent leaves with *, it would end up in a blind transfer for the second agent
who takes the transferred call. Is there a feature that can be configured to do
that?<br>
<br>
I'm using asterisk 1.4.22 on a production server.<br>
<br>
TIA,<br>
<br>
<o:p></o:p></span></font></p>
<pre><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-- <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Ing. Miguel Molina<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Grupo de Tecnología<o:p></o:p></span></font></pre><pre><st1:place
w:st="on"><st1:PlaceName w:st="on"><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Millenium</span></font></st1:PlaceName> <st1:PlaceName
w:st="on">Phone</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place><o:p></o:p></pre></div>
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