Hi all,<br>I have 2 question.<br>I have a call center queue with 5 agent; the following are the configuration files:<br><br><u>queue.conf</u><br><br>[name_of_queue]<br>musicclass = default<br>announce = queue-name_of_queue<br>
strategy = ringall<br>servicelevel = 60<br>context = callcenter<br>timeout = 60<br>retry = 5<br>wrapuptime=15<br>autopause=no<br>maxlen = 0<br>announce-frequency = 60<br>periodic-announce-frequency=30<br>announce-holdtime = yes<br>
announce-round-seconds = 10<br>queue-youarenext=queue-youarenext ; ("You are now first in line.")<br>queue-thereare=queue-thereare ; ("There are")<br>queue-callswaiting=queue-callswaiting ; ("calls waiting.")<br>
queue-holdtime=queue-holdtime ; ("The current est. holdtime is")<br>queue-minutes=queue-minutes ; ("minutes.")<br>queue-seconds=queue-seconds ; ("seconds.")<br>
queue-thankyou=queue-thankyou ; ("Thank you for your patience.")<br>queue-lessthan=queue-less-than ; ("less than")<br>queue-reporthold=queue-reporthold ; ("Hold time")<br>
periodic-announce=queue-periodic-announce ; ("All reps busy / wait for next")<br>reportholdtime = yes<br>ringinuse = no<br>memberdelay = 3<br>timeoutrestart = yes<br><br>monitor-format = wav<br>monitor-join = no<br>
<br>member=>agent/1,,Agent 1<br>member=>agent/2,,Agent 2<br>member=>agent/3,,Agent 3<br>member=>agent/4,,Agent 4<br>member=>agent/5,,Agent 5<br><br><br><u>agent.conf</u><br><br>[general]<br>persistentagents=yes<br>
<br>[agents]<br>maxlogintries=3<br>autologoffunavail=yes<br>ackcall=always<br>endcall=no<br>wrapuptime=5000<br>musiconhold => default<br>updatecdr=yes<br><br>;recordagentcalls=yes<br>;recordformat=wav<br>;urlprefix=CALLCENTER<br>
;savecallsin=/var/calls<br>custom_beep=beep<br><br>agent=> 1,1234,Agent 1<br>agent=> 2,1234,Agent 2<br>agent=> 3,1234,Agent 3<br>agent=> 4,1234,Agent 4<br>agent=> 5,1234,Agent 5<br><br><br><br><b>FIRST QUESTION</b>:<br>
if I comment in agent.conf parameters "recordagentcalls" I can record conversion formed by 2 file (side in and side out) with the name that I choose by ${MONITOR_FILENAME}, but I loose the information which agent answer.<br>
If I uncomment in agent.conf the parameter "recordagentcalls" I can view on file name which agent answer, but I can't choose postfix file name and I can't record the two side (in & out) audio files.<br>
Someone can help me to record two side (in & out) audio name, with agent id and a predefined postfix file name ????<br><br><b>SECOND QUESTION</b>:<br>how can I set the queue to play an estimated hold time in queue to the member in the queue ???? I can play only to agent. Someone can help me ????<br>
<br><br><br><br>Thanks to all for your help<br><br>Marco<br>