<div>Aht i would do is prepare a music on hold that has embedded the advertisements ( like one every 20 or 30 seconds) so that the caller hears more advertisements as the call progresses; and they are queued immediately, so no time is wasted.<br>
</div><div>l.</div><div></div><br><div class="gmail_quote">2009/8/27 Andy Kuo <span dir="ltr"><<a href="mailto:akuoca@gmail.com">akuoca@gmail.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi Barry,<br>
<br>
Thank you for the hint, but I forgot to mention that we have a few<br>
advertisements, and we want the callers to listen to only one at a<br>
time, and in a round robin or random order. Using Playback() doesn't<br>
seem to serve that purpose. Is there any better way to achieve that?<br>
<br>
Thanks.<br>
<font color="#888888">Andy<br>
</font><div><div class="h5"><br>
<br>
<br>
On Thu, Aug 27, 2009 at 11:56 AM, Barry L. Kline<<a href="mailto:blkline@attglobal.net">blkline@attglobal.net</a>> wrote:<br>
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> Andy Kuo wrote:<br>
>> Hi list,<br>
>><br>
>> I'd like to have the callers to listen to the advertisement (music on<br>
>> hold) before the agents answer them. So, I have wrapuptime=10 in<br>
>> queue.conf, but the call still goes straight to the agents without<br>
>> delay.<br>
>><br>
>><br>
> Andy --<br>
><br>
> wrapuptime is the number of seconds that Asterisk waits between the time<br>
> a agent hangs up with a caller and the next time that Asterisk sends a<br>
> call to the newly-available agent.<br>
><br>
> "Wrap up time" gives the agent a few moments to complete his last call<br>
> and prepare for the next.<br>
><br>
> What you need to do is use Playback() for your advertisement, then<br>
> Queue() the call. Otherwise it acts just as you said, provided an agent<br>
> is available.<br>
><br>
> Barry<br>
><br>
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