<div class="gmail_quote">On Tue, Aug 11, 2009 at 5:12 PM, Jimmy Ezell <span dir="ltr"><<a href="mailto:jezell@hmhca.com">jezell@hmhca.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">Sorry for not being real clear.</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">What I have is 1 front desk phone only with 6
lines</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">Front Desk Phone line 1 - incoming extension
1</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><font color="#0000ff" face="Arial" size="2">Front Desk Phone line 2 - incoming extension
2</font></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><font color="#0000ff" face="Arial" size="2">Front Desk Phone
line 3 - incoming extension 3</font></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><font color="#0000ff" face="Arial" size="2">Front Desk Phone line 4 - incoming extension
4</font></span></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><font color="#0000ff" face="Arial" size="2">Front Desk Phone
line 5 - incoming extension
5</font></span></span></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span><font color="#0000ff" face="Arial" size="2">Front Desk Phone line 6 - inside office
extension</font></span></span></span></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span></span></span></span></span></span></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span>If incoming line 1 is
busy I want the next incoming call to come in on line 2.
</span></span></span></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span>If incoming line 2 and 3
are busy but 1 is free the next call should got to line
1.</span></span></span></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span></span></span></span></span></span></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span>So lines 1 and 2 might
get a lot of calls but only on really busy days will calls make it up to lines 4
and 5.</span></span></span></span></span></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span></span></span></span></span></span></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"><span><span><span><span><span>Does that make
sense? Anyone have the
solution?</span></span></span></span></span></font></span></div>
<div> </div>
<div>
<p><b><span style="font-size: 10pt; color: rgb(51, 51, 51); font-family: Arial;">Jimmy
Ezell</span></b></p></div></div></blockquote><div>What is the purpose of having the incoming lines show as different line appearances if you are just going to use them as a hunt group? I as because the easiest solution is to route all the incoming calls to the same line appearance. Each "line" can have multiple calls coming in at the same time, and you can handle easily using the soft buttons. Then you could reuse the extra buttons as speed dials, other specific extensions (i.e. the boss' DID) etc.<br>
<br>-Jonathan<br><br><br></div></div>