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</style><p class="MsoNormal">Hello,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">First off to lay the ground work, I’m running Asterisk
1.4.25, which was recently upgraded from 1.2 about one month ago. We are
running it on CentOS 4.7, on Dell PoweEdge 1950’s.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We are a small MSP(Managed Service Provider) providing
Network/Server/Desktop support for companies based out of the Carribean. The
problem I’m having is as the subject states deals with MixMonitor and
transferring.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">When a call comes into our system, it is trunked through IAX
to another office, and then we do some setting of the callerid name based on
the callerid number(so the tech knows what client they are talking to), start
MixMonitor to record the call(helps tremendously in a he said she said
scenario) and also depending on the time drop the call into the right queue.
Then obviously the call is picked up and Bob’s your uncle hopefully the tech
can fix the issue.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">The problem we are running into is when the initial tech
cannot fix the issue, or the person needs to speak to someone else. I can see
in my CDR records and queue logs where the call is transferred, but the second
leg of the conversation is not recorded. I can see on the console and through
the logs where MixMonitor stops recording and nothing else is recorded.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I’ve posted a bug here, <a href="https://issues.asterisk.org/view.php?id=15426">https://issues.asterisk.org/view.php?id=15426</a>,
but haven’t heard feedback so I thought to post here. If you want configs I
should be able to provide them.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Now for some things we have tried:</p>
<p class="MsoNormal"> </p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style=""><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span>We’ve set the AUDIOHOOK_INHERIT variable
however, that does not work.</p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style=""><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span>The issue does seem to be limited to MixMonitor
and the Queue application, as in testing I setup mixmonitor on my extension
dialed it from outside the company(my cell phone) and transferred the call
without stopping the recording.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">This did work fine in 1.2, however, switching to 1.4 seems
to have introduced this into our environment. Thank you for any assistance you
can provide.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Cheers,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Darrin Henshaw</p>