<div>We use something like that in QueueMetrics to track outgoing calls for call-centers:</div><div></div><div><a href="http://forum.queuemetrics.com/index.php?topic=261.0">http://forum.queuemetrics.com/index.php?topic=261.0</a><br>
</div><div></div><div>thanks</div><div>l.</div><div></div><div><br></div><div class="gmail_quote">2009/4/25 Sebastian <span dir="ltr"><<a href="mailto:scgm@adinet.com.uy">scgm@adinet.com.uy</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="ES-UY" link="blue" vlink="purple">
<div>
<p><span lang="EN-US">Anyone thought about something like outgoing
queues?</span></p>
<p><span lang="EN-US">I mean, having same info that has for
inbound queues but for outbound calls, and grouping members there.</span></p>
<p><span lang="EN-US">For example, before using dial application put
an app outqueue that get all the statics.</span></p>
<p><span lang="EN-US">Talked time, member status, last call,
completed calls, failed calls, reset statics, and maybe some more. So its
possible to get more control and has more data for example via AMI.</span></p>
<p><span lang="EN-US"> </span></p>
<p><span lang="EN-US">Another comment about queues.</span></p>
<p><span lang="EN-US">Shouldn’t the member has the
statics per queue?</span></p>
<p><span lang="EN-US">I mean, I have 2 queues test1 and test2,
with member 1001 for example for both queues, if I make a call to queue test1
and the member 1001 answers the call, the statics for the member is up in both
queues, (has taken 1 call….), this should be per queue basis don’t
you think?</span></p>
<p><span lang="EN-US"> </span></p>
<p><span lang="EN-US"> </span></p>
<p><span lang="EN-US">Thanks!</span></p>
<p><span lang="EN-US"> </span></p>
</div>
</div>
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