<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
 namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
 /* Font Definitions */
 @font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman";}
a:link, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {color:purple;
        text-decoration:underline;}
span.EmailStyle17
        {mso-style-type:personal;
        font-family:Arial;
        color:windowtext;}
span.EmailStyle18
        {mso-style-type:personal-reply;
        font-family:Arial;
        color:black;
        font-weight:normal;
        font-style:normal;
        text-decoration:none none;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
        {page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
 <o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
 <o:shapelayout v:ext="edit">
  <o:idmap v:ext="edit" data="1" />
 </o:shapelayout></xml><![endif]-->
</head>

<body lang=EN-US link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><a href="http://openwebim.org/"
title="blocked::http://openwebim.org/">http://openwebim.org</a><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>anyone using this one (was just emailed
it from another channel) &#8211; should have waited more than 5 mins before
posting twice.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Regards,</span></font><font color=black face=Arial><span
style='font-family:Arial;color:black'><o:p></o:p></span></font></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Dean Collins<br>
</span></font><font size=1 color=black face=Arial><span style='font-size:7.5pt;
font-family:Arial;color:black'>Cognation Inc<br>
</span></font><font color=black><span style='color:black'><a
href="mailto:dean@cognation.net"
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><font
size=2 face=Arial
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net"><span style='font-size:10.0pt;
font-family:Arial'><span title="blocked::mailto:dean@cognation.net">dean@cognation.net</span></span></span></font></span><span
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><font
size=2 color=black face=Arial
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net"><span style='font-size:10.0pt;
font-family:Arial;color:black'><span title="blocked::mailto:dean@cognation.net"><br
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net">
</span></font><font color=black
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
style='color:black;text-decoration:none'></span></span></font></a></span></span></font><font
size=1 color=black face=Arial><U1:DIAL u2:st="on"><span style='font-size:7.5pt;
font-family:Arial;color:black'></span></span>+1-212-203-4357</U1:DIAL>&nbsp;&nbsp;
<U3:STATE u4:st="on"><U3:PLACE u4:st="on"><st1:place w:st="on"><st1:State
 w:st="on">New York</U3:PLACE></U3:STATE></st1:State></st1:place><br>
<U1:DIAL u2:st="on">+61-2-9016-5642</U1:DIAL>&nbsp;&nbsp; (<st1:place w:st="on"><st1:City
 w:st="on"><U1:CITY u5:st="on"><U1:PLACE u5:st="on"><U6:CITY u4:insAuthor="Dean.Collins" u4:insDate="2009-02-22T20:53:00Z" u4:endInsAuthor="Dean.Collins" u4:endInsDate="2009-02-22T20:53:00Z"><U6:PLACE u4:insAuthor="Dean.Collins" u4:insDate="2009-02-22T20:53:00Z" u4:endInsAuthor="Dean.Collins" u4:endInsDate="2009-02-22T20:53:00Z"><U3:CITY u4:st="on"><U3:PLACE u4:st="on">Sydney</st1:City></st1:place></U3:PLACE></U3:CITY></U6:PLACE></U6:CITY></U1:PLACE></U1:CITY>
in-dial).<br>
+44-20-3129-6001 (<st1:place w:st="on"><st1:City w:st="on"><U3:CITY u4:st="on"><U3:PLACE u4:st="on">London</st1:City></st1:place></U3:PLACE></U3:CITY>
in-dial).</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>

<hr size=2 width="100%" align=center tabindex=-1>

</span></font></div>

<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Dean Collins <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, April 03, 2009 7:27
PM<br>
<b><span style='font-weight:bold'>To:</span></b> '<st1:PersonName w:st="on">Asterisk
 Users Mailing List - Non-Commercial Discussion</st1:PersonName>'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Live Support function?</span></font><o:p></o:p></p>

</div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi guys,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I&#8217;d like to add a LIVE SUPPORT
function to my website. <o:p></o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Basically I want a client on my
desktop that pops up when someone request help BUT doesn&#8217;t appear or says
offline when I&#8217;m not available or have logged out of this function.<o:p></o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>When a person visiting my website
has a question they hot the button to cause a text popup chat to occur.<br>
<br>
Anyone know of an open source solution? I know there are plenty of commercial hosted
options available for a monthly fee but seems like such a simple requirement
that something has to be available (especially as I&#8217;m only looking for
one support client and no need to round robin or multiple agent support or
agent cut and paste functions etc).<o:p></o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Just need basic text chat function
&#8211; the terms I&#8217;m googling don&#8217;t seem to be bringing anything
up.<o:p></o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>(needs to be linux on the server
end)<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Regards,<o:p></o:p></span></font></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Dean Collins<br>
</span></font><font size=1 color=black face=Arial><span style='font-size:7.5pt;
font-family:Arial;color:black'>Cognation Inc<br>
</span></font><a href="mailto:dean@cognation.net"
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><font
size=2 face=Arial
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net"><span style='font-size:10.0pt;
font-family:Arial'>dean@cognation.net</span></span></span></font><span
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net"><font size=2 color=black face=Arial
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
style='font-size:10.0pt;font-family:Arial;color:black'><br
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net">
</span></font><font color=black
title="blocked::mailto:dean@cognation.net&#10;mailto:dean@cognation.net"><span
style='color:windowtext;text-decoration:none'></span></span></font></a><font
size=1 color=black face=Arial><u1:DIAL u2:st="on"><span style='font-size:7.5pt;
font-family:Arial;color:black'></span>+1-212-203-4357</u1:DIAL>&nbsp;&nbsp; <u3:State u4:st="on"><u3:place u4:st="on"><st1:place
w:st="on"><st1:State w:st="on">New York</u3:place></u3:place></u3:State></st1:State></st1:place><br>
<u1:DIAL u2:st="on">+61-2-9016-5642</u1:DIAL>&nbsp;&nbsp; (<st1:place w:st="on"><st1:City
 w:st="on"><u1:CITY u5:st="on"><u1:PLACE u5:st="on"><u6:City u4:endInsDate="2009-02-22T20:53:00Z" u4:endInsAuthor="Dean.Collins" u4:insDate="2009-02-22T20:53:00Z" u4:insAuthor="Dean.Collins"><u6:place u4:endInsDate="2009-02-22T20:53:00Z" u4:endInsAuthor="Dean.Collins" u4:insDate="2009-02-22T20:53:00Z" u4:insAuthor="Dean.Collins"><u3:City u4:st="on"><u3:place u4:st="on">Sydney</st1:City></st1:place></u3:place></u6:City></u1:PLACE></u1:CITY></u3:place>
in-dial).<br>
+44-20-3129-6001 (<st1:place w:st="on"><st1:City w:st="on"><u3:City u4:st="on"><u3:place u4:st="on">London</st1:City></st1:place></u3:place></u3:place></u3:City>
in-dial).</span></span></font><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

</body>

</html>