Hey All -<div><br></div><div>I've got an interesting problem, here is what I'm trying to accomplish:</div><div><br></div><div>Six agents, two queues, three skill levels</div><div><br></div><div>Queue A (queue B is the same)</div>
<div>- Level 1</div><div> -- Agent 1</div><div> -- Agent 2</div><div><br></div><div>- Level 2</div><div> -- Agent 3</div><div> -- Agent 4</div><div><br></div><div>- Level 3</div><div> -- Agent 5</div><div> -- Agent 6</div>
<div><br></div><div>I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3.</div>
<div><br></div><div>I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION).</div><div><br></div><div>I can accomplish this by adding autopause=yes, but my agents who ignore the call are then paused and won't receive the next call (level 1).</div>
<div><br></div><div>I need to accomplish this using a queue to get reports.</div><div><br></div><div>Using 1.4</div><div><br></div><div>Any thoughts?</div><div><br></div><div>-Chris</div><div><br></div><div><br></div>