<div>Hi Steve,</div>
<div> </div>
<div>That worked beautifully. Thank you so much. But one question though. Imagine if I keep a Hangup Button in the interface and it should terminate the call. Will that be possible? This scenario happens when the user gets connected to an invalid phone number where the user have to manually disconnect. I don't plan to confuse the user by asking them to use eyebeam to disconnect the call. If it could be integrated to the web interface they just have to stick on to that alone. Is there any way?</div>
<div> </div>
<div>Regards,</div>
<div> </div>
<div>Kurian Mathew Thayil.<br><br></div>
<div class="gmail_quote">On Tue, Mar 10, 2009 at 4:51 PM, Steve Totaro <span dir="ltr"><<a href="mailto:stotaro@first-notification.com">stotaro@first-notification.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><br><br>
<div class="gmail_quote">
<div>
<div></div>
<div class="h5">On Tue, Mar 10, 2009 at 6:40 AM, Kurian Thayil <span dir="ltr"><<a href="mailto:kurianmthayil@gmail.com" target="_blank">kurianmthayil@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div>Hi All,</div>
<div> </div>
<div>Is there a way that I can include call dialing functionality in a webinterface. I have EyeBeam configured with a SIP user say </div>
<div>8440. Will I be able to design an inteface which agent can choose a number and the Dial without punching in the number in </div>
<div>Eyebeam.</div>
<div>I tried using the .call file. ie The agent can choose which number to dial from a web interface. Then, a .call file is </div>
<div>created with the following informations.</div>
<div> </div>
<div>Channel: Zap/g2/9444204943<br>Context: inbound_support<br>Extension: 8440<br>Priority: 0</div>
<div> </div>
<div>Now, in the extensions.conf file, I mentioned the following under inbound_support context.</div>
<div> </div>
<div>[inbound_support]<br>exten =>8440,1,Dial(SIP/8440,55,tTo)<br>exten =>8440,2,Answer<br>exten =>8440,3,Hangup</div>
<div> </div>
<div>But, here the call gets connected only when the receiver end receives the call. When the receiver end picks up the phone, </div>
<div>SIP/8440 rings.</div>
<div> </div>
<div>Is there any other way to implement this. I am not ready to use Vicidial (AstGUIClient) because the interface to be designed </div>
<div>is too custom and the agent should have the list of numbers in front of them while they dial which cannot be done using </div>
<div>Vicicial.</div>
<div> </div>
<div>Regards,</div>
<div> </div>
<div>Kurian Mathew Thayil.</div></blockquote></div></div>
<div><br>The following will ring the internal support personnel (8440) first, after answered, it will then dial the customer (<span style="FONT-FAMILY: monospace">14109850123</span>) (Are you in Maryland?)<br><br>Turn on auto-answer and it should be seamless.<br>
<span style="FONT-FAMILY: monospace"></span><br> <br>Stolen from Wiki:<br><br>To create a call to 14109850123 on a SIP phones called bt101, here's the file you'd create in /var/spool/asterisk/outgoing (whatever name is good, of course must be accessible and deletable by asterisk GNU/Linux user): <span style="FONT-FAMILY: monospace"><br>
<br>Channel: SIP/8440 </span><span style="FONT-FAMILY: monospace"><br>MaxRetries: 1 </span><span style="FONT-FAMILY: monospace"> <br>RetryTime: 60 </span><span style="FONT-FAMILY: monospace"><br>WaitTime: 30 </span><span style="FONT-FAMILY: monospace"></span></div>
<div><br><span style="FONT-FAMILY: monospace">#<br></span><span style="FONT-FAMILY: monospace"># Assuming that your outgoing call logic is kept in the </span><span style="FONT-FAMILY: monospace"># context called [outgoing] </span><span style="FONT-FAMILY: monospace"><br>
# </span><span style="FONT-FAMILY: monospace">Context: outgoing </span><span style="FONT-FAMILY: monospace"><br># Extension: 14109850123 </span><span style="FONT-FAMILY: monospace"><br># Priority: 1 </span></div></div><br clear="all">
<font color="#888888"><br>-- <br>Thanks,<br>Steve Totaro <br>+18887771888 (Toll Free)<br>+12409381212 (Cell)<br><br></font><br>_______________________________________________<br>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com/" target="_blank">http://www.api-digital.com</a> --<br>
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</blockquote></div><br>