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<DIV><FONT face=Arial size=2><FONT face="Times New Roman" size=3>>4. Someone
said "Maybe there needs to be a beginner list...". I agree <BR>>almost 100%
with your oppinion but, we all know that the problem is not <BR>>(at least
for now, when there are lots of documentation topics to <BR>>write)
newbies questions, but bad formulated questions and people not <BR>>wanting
to help them self before asking other one's help.</FONT><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>While I understand that some might be lazy, I
do think the documentation has an impact. If I go to a web site that has a
well organized FAQ or a good search capability, I will try to find an answer or
some tests that will help me determine the answer. However, Askerisk
information is spread across so many domain names with absolutely no central
organizational structure that I can determine, that I never know where to
start. I've done numerous Google searches and sometimes come up with
pieces, but they aren't coherent and don't always even agree with each
other. The lack of organization and methods for getting to answers has
been in my experience higher than just about any project I've ever worked
with. If the perceived changes of success form helping one's self is about
1%, many people will start by posting a question in the hope that someone who
understands the confusion and/or has been over the same path will either provide
an answer or at least point them in a useful direction. I have found this
list relatively good at that, but that is about the only thing that has been
helpful to me so far.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Relative to previous comments on how to respond,
the person who said, "if you know the answer, help, otherwise ignore it",
gave good advise. Some questions many can help with, others will require
people with more expertise, who probably will let someone else tackle the easy
ones. The one addition I would make is that it is helpful to have a few
people lurking who notice something that isn't getting answered and can suggest
ways to submit it that are more likely to get help, such as including contents
of a config file or something.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>A corollary is that there are some people who just
shouldn't help (or maybe even read these posts). It takes a certain amount
of patience and remembering when they were at that level. They may be good
at writing code or solving problems, but they may not be good at dealing with
people, especially newcomers. That isn't a criticism, just a reality
check.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Wilton</FONT></DIV>
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