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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">One thing you also will run into is listed here:
<a href="http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf">http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Here is the interesting part:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt">Note that calls are not offered to queue members whilst the announcement is playing and it is possible for callers to slip ahead in the queue as a result. For example, call 1 arrives
and is queued. Call 2 arrives ten seconds later and is queued. After twenty seconds, call 1 is played the periodic announce message. Exactly one second after call 1 starts hearing the message an agent becomes free. Since call 1 is tied up with announcements,
call 2 is successfully offered to the agent. Call 1 remains on hold and yet a call which arrived later has been serviced.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Basically you can see that if you have announcements played, that could cause your order of answered calls to be not what you expect.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]
<b>On Behalf Of </b>equis software<br>
<b>Sent:</b> Friday, November 28, 2008 10:06<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Priority between calls from different queues<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">I saw QUEUE_PRIO but it works inside a queue not between queues.<br>
<br>
I need to use two queues because their have different settings like max time waiting, max amount of calls in queue and others.<br>
<br>
Regards<o:p></o:p></p>
<div>
<p class="MsoNormal">On Fri, Nov 28, 2008 at 11:34 AM, Atis Lezdins <<a href="mailto:atis@iq-labs.net">atis@iq-labs.net</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">On Fri, Nov 28, 2008 at 1:13 PM, equis software <<a href="mailto:equissoftware@gmail.com">equissoftware@gmail.com</a>> wrote:<br>
> Hi!<br>
> I want to know the way that calls are answer in this case...<br>
> I have queue1 and queue2, one agent that receive call from both queues.<br>
><br>
> queue1 <- call1<br>
> queue1 <- call2<br>
> queue2 <- call3<br>
> queue2 <- call4<br>
><br>
> In my test the agent answer calls in this order: call1,call3,call2 and<br>
> call4.<br>
> I think this must be in this order call1,call2, call3, call4 like a big<br>
> FIFO.<br>
><br>
> Its ok this behavior?<br>
> Could I set priority between queues?<br>
><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal">Hello,<br>
<br>
Queue has lot of different settings, like wrapuptime, strategy, etc.<br>
Also two queues usually don't know about each other, with few<br>
exceptions. One of them is shared_lastcall (introduced in Asterisk<br>
1.6.0). There's also weight - it will help to give priority to<br>
specific queue if multiple calls are ready to go to agent in different<br>
queues. Also, you can give priority to different callers within queue<br>
by setting QUEUE_PRIO variable before sending call to queue.<br>
<br>
You could try to describe why you need two queues and what should be<br>
rules to distribute calls - so we can help you with overall<br>
architecture.<br>
<br>
Regards,<br>
Atis<br>
<br>
<br>
<br>
<br>
<br>
--<br>
Atis Lezdins,<br>
VoIP Project Manager / Developer,<br>
IQ Labs Inc,<br>
<a href="mailto:atis@iq-labs.net">atis@iq-labs.net</a><br>
Skype: atis.lezdins<br>
Cell Phone: +371 28806004<br>
Cell Phone: +1 800 7300689<br>
Work phone: +1 800 7502835<br>
<br>
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