Hi!<br>I want to know the way that calls are answer in this case...<br>I have queue1 and queue2, one agent that receive call from both queues.<br><br>queue1 <- call1<br>queue1 <- call2<br>queue2 <- call3<br>queue2 <- call4<br>
<br>In my test the agent answer calls in this order: call1,call3,call2 and call4.<br>I think this must be in this order call1,call2, call3, call4 like a big FIFO.<br><br>Its ok this behavior?<br>Could I set priority between queues?<br>
<br>Thanks<br><br><br><br><br><br>