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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>I received a report of a client which
stated that two of its agents are “logging in” to the queues when
they actually aren’t there working. They appeared to be logged on all
night. They thought they weren’t logging off correctly, but they checked
one of them and he was following the procedure. Any ideas of what can be
happening? Is there a way to prevent logins to queues afterhours?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Jorge Santiago Alanís Garza</span></b><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Innovación y Desarrollo <br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a
href="mailto:jorge.alanis@blocknetworks.com.mx"><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:blue'>jorge.alanis@blocknetworks.com.mx</span></a></span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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