<HTML>
<HEAD>
<TITLE>Help with remote users</TITLE>
</HEAD>
<BODY>
<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I know I have asked about this before, but I thought that I would ask again with some more detail and maybe someone will have an idea. This is my first time to be setting up an asterisk server and I have a server running. I sent Linksys PAP2T’s to several remote users. Only one out of the four users actually work like they should. One of the other users I am assuming is behind a firewall on his wireless router and needs to open up the proper ports. However, I have two users in New York on a DSL connection and I can’t understand why things are happening like they are. <BR>
<BR>
Here Is the situation. Both users can plug in their ATAs and I can watch the server output, they register and then they can make calls and I can call them. Some time later (usually within minutes) the ATAs show to be “unreachable” and I can no longer call; however, they can still make calls. <BR>
<BR>
I am at a loss as to why this is happening. They are hooking up right into a DSL modem, I was thinking maybe it is because they are using DSL but I don’t understand why that makes a big difference because I have seen people using vonage phones with the same PAP2T’s on worse DSL connections than we have in New York. <BR>
<BR>
I am new to asterisk, so any thoughts would be helpful. I will be glad to provide any more information that might be useful. <BR>
<BR>
I thank you for your time. <BR>
<BR>
Steve Anness</SPAN></FONT>
</BODY>
</HTML>