<div dir="ltr">Hello List, <br><br>I have a sample queue with two dynamic agents. When the first caller calls in to the system, the first agents phone starts to ring. Then another caller calls in to the queue, but the other phone doesn't start to ring until the first agents pick up his queued call. <br>
<br>I want the second call to start ringing on the second agents phone right away, since he's available. <br><br>Here's the output from the queue from the CLI: <br>kursk*CLI> queue show sales<br>sales has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s<br>
Members:<br> SIP/1203 (dynamic) (Not in use) has taken no calls yet<br> SIP/1003 (dynamic) (Not in use) has taken no calls yet<br> No Callers<br><br>And here's the output from the CLI when the calls come in: <br>
-- Executing [726@default:1] NoOp("SIP/1303-092637d0", "Sales Queue") in new stack<br> -- Executing [726@default:2] Queue("SIP/1303-092637d0", "sales|t|||1800|") in new stack<br>
-- Started music on hold, class 'default', on SIP/1303-092637d0<br> -- SIP/1003-0926ae50 is ringing<br> -- Executing [726@default:1] NoOp("SIP/1103-09279020", "Sales Queue") in new stack<br>
-- Executing [726@default:2] Queue("SIP/1103-09279020", "sales|t|||1800|") in new stack<br> -- Started music on hold, class 'default', on SIP/1103-09279020<br> -- SIP/1003-0926ae50 answered SIP/1303-092637d0<br>
-- Stopped music on hold on SIP/1303-092637d0<br>[Aug 15 14:01:04] ERROR[20347]: chan_sip.c:3192 update_call_counter: Call to peer '1003' rejected due to usage limit of 1<br> -- Couldn't call SIP/1003<br>
[Aug 15 14:01:04] NOTICE[20347]: cdr.c:434 ast_cdr_free: CDR on channel 'SIP/1003-09276ef8' not posted<br> -- SIP/1203-09290100 is ringing<br> == Spawn extension (default, 726, 2) exited non-zero on 'SIP/1303-092637d0'<br>
-- SIP/1203-09290100 answered SIP/1103-09279020<br> -- Stopped music on hold on SIP/1103-09279020<br> == Spawn extension (default, 726, 2) exited non-zero on 'SIP/1103-09279020'<br><br>Has anyone seen this problem before or have a solution on it? Is it possible somehow to tell Asterisk to only send one queue'd call to the Agent at the time? <br>
<br>Thanks,<br>Best regards, <br>Tobias<br></div>