Sometimes my process just drops the call and leaves the client in silence! it happens probably 1 out of 25 times... no meaningful loads happening, just me prototyping my (Ruby)AGI...<br><br><div class="gmail_quote">On Wed, May 7, 2008 at 12:40 PM, Robert Norton - SophTelecom LLC <<a href="mailto:robert.norton@sophtelecom.com">robert.norton@sophtelecom.com</a>> wrote:<br>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Hi Marcelo,</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Sorry, just realized I responded to you
directly rather than the list… So for the record, here's the list response…</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Hi Marcelo,</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">What format are the recordings in? Have
you tried converting them to the same format?</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Thanks</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;"> </span></font></b></p>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Marcelo Freitas
[mailto:<a href="mailto:marcelocbf@comcast.net" target="_blank">marcelocbf@comcast.net</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, May 05, 2008 6:53 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Robert Norton - SophTelecom
LLC; 'Asterisk Users Mailing List - Non-Commercial Discussion'<div><div></div><div class="Wj3C7c"><br>
<b><span style="font-weight: bold;">Subject:</span></b> RE: [asterisk-users] AGI
- Choppy Sound</div></div></span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Hi Robert,</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Thanks for replying and I'm glad you have an application running nicely
through phpAGI ...</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Now answering your questions ...</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font color="red" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: red;">what's the load on the box during the
times it's choppy?</span></font><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
</div>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">I was testing at night ... I mean NO
simultaneous calls going through the server ... It is good machine (Dell Xeon
2.8GHZ, 1GB RAM ... cpu load < 10%) ... I also notice the problem as other
calls were up too ... sometimes the quality is bad ... sometimes good</span></font>
<br>
<br>
<font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Are calls in general choppy during that same point or just
calls going through AGI?</span></font></p>
</div>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">I never had this problem with my normal
menu ... and when I call and I have the problem I tried to hangup and call the
other number for the other menu ... and ... no problems ...</span></font></p>
</div>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">It's hard to verify ... because I call
... it's choppy ... hangup and call again ... sometimes it's choppy sometimes
not ...</span></font> </p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">You mention the attendant voice becomes
choppy?</span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Yes, when I call and the call is not good, and during the same call I
try to talk to one atendant, I almost cannot hear her/his, but the sound for
him/her is good ...</span></font></p>
</div>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">That's why I don't know if it is a problem with the recordings I did,
because the agent's voice is also bad</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Is the attendant totally outside of your
AGI scripts?</span></font><font color="red"><span style="color: red;"></span></font></p>
</div>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">I'm sorry, what did you mean ? Usually
what I do is ... Answer the incoming call - send to AGI - it does the logic and
play some sounds - and I do and exec_goto to an context,extension,priority that
has a queue setup - and from there on they answer the calls </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">What codecs are your clients using?</span></font><font color="red"><span style="color: red;"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">The incoming calls - IAX/ilbc</span></font></p>
</div>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Connection to agents - SIP/ulaw</span></font></p>
</div>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">it's the same as the other menu ...</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Thanks,</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
----- Original Message ----- <br>
Subject: RE: [asterisk-users] AGI - Choppy Sound <br>
From: "Robert Norton - SophTelecom LLC"
<<a href="mailto:robert.norton@sophtelecom.com" target="_blank">robert.norton@sophtelecom.com</a>> <br>
Date: Mon, May 5, 2008 19:47 </span></font></p>
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<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Hi,</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">I take it you've looked at all the basics, what's the
load on the box during the times it's choppy? Are calls in general choppy
during that same point or just calls going through AGI? You mention the
attendant voice becomes choppy? Is the attendant totally outside of your AGI
scripts? What codecs are your clients using?</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">I'm working on a pretty intensive phpAGI based
application and even with a decent number of calls haven't had any
substantial problems, more so just with load but even with substantial
activity on a fairly robust box it has been fine.</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">Thanks</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;">-Robert Norton</span></font></p>
<p><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">From:</span></font></b></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b><b><font face="Tahoma"><span style="font-family: Tahoma;">On Behalf Of </span></font></b></b>Marcelo
Freitas<br>
<b><b><font face="Tahoma"><span style="font-family: Tahoma;">Sent:</span></font></b></b>
Monday, May 05, 2008 4:10 PM<br>
<b><b><font face="Tahoma"><span style="font-family: Tahoma;">To:</span></font></b></b>
<a href="mailto:asterisk-users@lists.digium.com" target="_blank">asterisk-users@lists.digium.com</a><br>
<b><b><font face="Tahoma"><span style="font-family: Tahoma;">Subject:</span></font></b></b>
[asterisk-users] AGI - Choppy Sound</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Hi folks,</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I'm experiencing
some problems with sound through phpAGI ...</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">What I'm trying
to do is a menu, doing some database lookups and so ...</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">But sometimes
the sound become too choppy ... just sometimes .. like 1 of 5 calls ... but
is a big percentage ...</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">And I have my
current menu on the dialplan that I have no problems with it ...</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I'm using .gsm
for both but different recordings ...</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Does anybody has
had problems like that ? Is it AGI performance problem ... even the atendant
voice becomes choppy ... So strange ...</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Does anybody
have a recommendation ?</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Thanks,</span></font></p>
</div>
</div>
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