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Greetings List<BR>
<BR>
I'm trying to setup a queue in a different way that usual to give a clearer feedback to the customer.<BR>
<BR>
What i'm trying to do is to let the caller hear MOH when no agent's phones are ringing (i.e. everybody busy or there are no agents agailable/logged in) but ring on the caller side when an agent phone is actually ringing. The 'r' option in the Queue command is not a viable solution, mainly for two reasons:<BR>
1) It forces ringing state, even if no phone is ringing at all<BR>
2) It breaks the periodic announcement<BR>
<BR>
>From my experience with customer centers is quite a common solution, but I'm unable to accomplish it.<BR>
Does anybody have an idea about this ?<BR>
<BR>
Thanks a lot!<BR>
<BR>
<BR>
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