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Matt.<br>
<br>
Thanks for the reply and Link. That should get me started looking
at that. Unfortunately, coming from the Nortel world. It may take some
time to get up to speed on things. The hardest part (as I see it) is
getting hardware/software instructions on setting up and then maybe
connecting to someone elses box to play around with the integration of
different sites. This looks like a good Fall/Winter project. Need to
remodel the basement now. Anyway, I think that's a little off list. :) <br>
oops. It looks like there is a link on the web-page of the link
that you sent, that provides a "startup from scratch! COOL! <br>
<br>
Thanks again.<br>
Eugen<br>
<br>
Matt Florell wrote:
<blockquote
cite="mid:61575c810804141054l2cdfb4beo50725bb509395663@mail.gmail.com"
type="cite">
<pre wrap="">On 4/14/08, Eugen Soare <a class="moz-txt-link-rfc2396E" href="mailto:eugen.soare@gmail.com"><eugen.soare@gmail.com></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> I'm glad so much has been sent about on the thread I create (bloated ego
head> :) ) It has gotten my curiosity up.
What is VICIDIAL?
Is it Public Domain?
Pay for Software?
What's it all about? (not looking for all the features, maybe I should put
my understanding of it's functions and people can correct me.)
It seems to be a software product that can handle call centers, be they in
coming our out going calls. Has modules to take credit cards / and is
customizable so that added functionality can be written.
This is been very interesting!
es
</pre>
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<pre wrap=""><!---->
Hello,
VICIDIAL is call center software for Asterisk. It is designed around
Asterisk, not compiled into Asterisk. VICIDIAL takes a different
approach to the call center application from how Asterisk inbound
Queues/Agents does it, since it uses Meetme rooms to house the agents
allowing for more consistency across versions of Asterisk as well as a
lot more flexibility in terms of features. The agent web interface is
an AJAX application that will run well in most modern web browsers on
computers with a PIII 500MHz or higher.
With VICIDIAL you can do inbound/outbound/blended call handling and
there are all sorts of features for call handling and agent functions.
The latest VICIDIAL release is GPLv2, but for future major releases we
are moving to the AGPLv2. VICIDIAL is free as in cost and speech.
There are currently well over 400 companies using VICIDIAL in over 40
countries(unconfirmed survey results show over 700 company users, with
over 17,000 seats total) and the agent interface is available in 9
languages.
Hope that helps. For more info go to:
<a class="moz-txt-link-freetext" href="http://astguiclient.sourceforge.net/vicidial.html">http://astguiclient.sourceforge.net/vicidial.html</a>
MATT---
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