Hi,<br>Sorry to resend the same question. This mail is just to add a few bits of details:<br><br>When I tried to join the "support" queue, I get<br>L RealTime: Retrieve SQL: SELECT * FROM queue_member_table WHERE interface LIKE '%' AND queue_name = 'Support' ORDER BY interface<br>
<span style="color: rgb(204, 0, 0);">[Mar 29 10:01:52] WARNING[6203]: app_queue.c:3939 queue_exec: Unable to join queue 'Support'<br><br>In "show queue". it looks like the queue is set up fine:<br><br>*CLI> show queue<br>
Support has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s<br> Members:<br> 102 (realtime) (Invalid) has taken no calls yet<br> 101 (realtime) (Invalid) has taken no calls yet<br>
No Callers<br><br>Comp-Sales has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s<br> Members:<br> Agent/1001 (Unavailable) has taken no calls yet<br> Agent/1002 (Unavailable) has taken no calls yet<br>
Agent/1003 (Unavailable) has taken no calls yet<br> No Callers<br><br><br style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">What is the problem? Is this due to the (invalide) status? I did not do the AgentCallbackLogin cuz I don't know how to get it to work with realtime queue ( there is no realtime agent ). Could anyone please help me out?</span><br style="color: rgb(0, 0, 0);">
<br style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Your help will be greatly appreciated.</span><br style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Thanks,</span><br style="color: rgb(0, 0, 0);">
<span style="color: rgb(0, 0, 0);">Mark</span><br style="color: rgb(0, 0, 0);"></span><br>