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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">>We have a customer service queue which works great. The members are hard<BR>>coded (member => SIP/1000), etc. However, we have a special need. If the<BR>>queue becomes busy, we would like to be able to dial an extension and<BR>>grab only the next caller in the queue. We don't want to log in as an<BR>>agent, since that would add another step (logging in/logging out). I saw<BR>>there was a Pickup() command, but I'm not sure if this will work with<BR>>queues.<BR></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">I have a "reverse transfer" module I wrote. I could probably adapt this for queues without too much work.</DIV>
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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">Thoughts?</DIV>
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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">Justin</DIV>
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