<div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d"><br></div>Disbaling transfers is an attractive option from my point of view but not from my customer's. Being able to transfer an incoming call from the receptionist to the required person is something businesses will consider changing provider for in my experience.<br>
</blockquote></div><br>The provider can disable transfers (which is what we do), but why can a PBX not still allow it? Our PBX customers all can do transferring... but that's because billing isn't needed THERE. The billing, if any, is done on our end, or their providers end. This really seems like a very small and moot point that is being blown up.<br>
<br>If the receptionist needs to transfer the call, then she should be able to do that within the confines of her PBX... the transfer of her call should NEVER go back out her PBX back to the supplier, for if it does, her PBX now loses control of that call.<br>