I hope 2 things need to be clear.<br><br>1) One call per line, needs to be set on the VoIP.<br>2)We user Polycom 501 for all Desktop & Polycom 601 for reception.<br>http://media.polycom.com/usa/en/products/voice/soundpoint_ip/601/demo/index.html<br><br>OK, what I mean by one call per line....<br>-- Polycom of SIP Phones usually comes with 3,6 etc line display for extensions.<br>-- And each line display can accept/call/hold total of 8 active phone calls per line. This will cause problem if all is on the same line feed.<br>--So one needs to accept only one call per line in the VoIP phones config file.<br><br>I am not sure how ur line feeds are setup. I just wanted to let u know that there can be aproblem with transfer if u have multiple calls comming on same line display.<br><br>Or, may be I am wrong in understanding ur email.<br><br>--<br>Deepak<br> <br><br><br><br><br><br><b><i>Russell Brown <russell@lls.lls.com></i></b>
wrote:<blockquote class="replbq" style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;"> <br>Does anyone have any suggestions for a decent receptionists phone?<br>Aastra? Grandstream?<br><br>Something with (potentially) lots of BLFs, large(ish) screen, headset<br>and most importantly the ability to transfer calls?<br><br>I've installed five Snom 370s that seemed ideal but my client is very<br>very unhappy as the Snom 370 can't transfer a call correctly if there's<br>another call coming in (details below if you/re interested). I've<br>verified this problem with Snom who's response is that the receptionist<br>should answer all of the incoming calls before trying to do a transfer -<br><br>That's just Bonkers!<br><br>So... any suggestions?<br><br><br>Details of Snom 370 problem for the record:<br><br>Snom370 gets a Call (Call A). <br>Snom370 answers Call A. Call A wants to be transferred to Phone C. <br>Snom370 has another call ringing (Call
B). <br>Snom370 presses HOLD button gets Dialtone. Call A is on Hold, Call B<br>still ringing. <br>Snom370 Dials Phone C (Call C). <br>Snom370 talks to Call C. <br>Snom370 presses TRANSFER. <br> <br>The display shows: <br> <br> < CallA <br> > CallB <br><br>The soft keys now show "<<" and ">>". Pressing them does nothing. <br><br>When the TRANSFER button is pressed again, CallA is connected to CallB<br>(the original caller is now talking to the previously unanswered party)<br>not what one wanted to happen!<br><br>It's not difficult to see why my client is throwing their toys out of<br>the pram and I'm going to have to replace the Snoms at my expense :-(<br><br><br>-- <br> Regards,<br> Russell<br> --------------------------------------------------------------------<br>| Russell Brown | MAIL: russell@lls.com PHONE: 01780 471800 |<br>| Lady Lodge Systems | WWW Work: http://www.lls.com |<br>| Peterborough, England
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