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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>All,(Ryan-Your response saved me lots of R&D time- Thank you
very much)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have been on TixBox site all morning reading through the MANY
posts as recent as 6-4-2007 on SLA and the need or reason it is not needed.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In our office we do not have a single receptionist, rather a
ring group (Consists of 4 customer support people) that answer inbound calls
and directs them to the right person/dept.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As is stands they each have other responsibilities and the
phone(s) are a split responsibility (Yes I am trying to show them a better way)<o:p></o:p></span></p>
<p class=MsoListParagraph><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Because of this, FOP or HUD would get in the way of the other
applications they are working with on the desktop(Although it is the PERFECT
solution for a dedicated reception person IMHO)<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>3)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The ONLY necessity here is that they be able to look down at the
hardware at a glance to see if someone is on the phone<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>4)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I was sticking with Cisco as I am very versed in
deployment/support and didn’t want to support many different phones however,<o:p></o:p></span></p>
<p class=MsoListParagraph><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If the grandstream is what it takes….That's what we will
do.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>5)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>How do the grandstreams get their configuration info? TFTP
similar to the Cisco model?<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]
<b>On Behalf Of </b>Ryan Amos<br>
<b>Sent:</b> Monday, August 06, 2007 11:25 AM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Learn some terminalogy before
mountingthistask.<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>The 7914 only works under SCCP; the SIP firmware does not support
it at all (the expansion panel won't even power on fully.) The SCCP channel driver
under Asterisk doesn't really support the 7914 very well, currently it will
only show onhook/offhook state (though there has been much discussion recently
about changing this.) If you want to do this with SIP then you're
better off with something like the grandstream mentioned, or just use the Flash
Operator Panel (IMO it gives you more flexibility at a much lower cost.)</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>I have personally found "receptionist phone"
functionality handled much better with FOP. I have a 7914 and its functionality
(and usefulness) is very limited under Asterisk.</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>James R.
Stevens<br>
<b>Sent:</b> Monday, August 06, 2007 10:41 AM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Learn some terminalogy before
mountingthistask.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thank you for your reply as it is exactly what we would need.
Sorry I didn't find it myself. I do have a question about configuration within
Asterisk. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I'm reading the PDF on the Cisco Expansion module and it says
'When used as a DN key buttons are illuminated …'<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is that what we are doing within Asterisk or Trixbox when we
configure an extension? (A Directory Number??)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>James
FitzGibbon<br>
<b>Sent:</b> Monday, August 06, 2007 7:37 AM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Learn some terminalogy before
mountingthistask.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>On 8/5/07, <b>James R. Stevens</b> <<a
href="mailto:jstevens@athensdistributing.com">jstevens@athensdistributing.com</a>>
wrote:<o:p></o:p></p>
<div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal>In the design of an Asterisk system using Cisco 7900 series
SIP phones<br>
we are struggling with giving the reception folks (3) hardware that can<br>
tell them the status of everyone in the office (10 or so) (On the phone, <br>
out of office etc) Something that would register each of the extensions<br>
we choose and give status of that ext.<br>
<br>
What hardware (Phone or other) could we give the receptionist to do<br>
this?<o:p></o:p></p>
</blockquote>
<div>
<p class=MsoNormal><br>
You're probably looking for something like this:<br>
<br>
<a
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet09186a008008883d.html">http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet09186a008008883d.html
</a><br>
<br>
I have no experience integrating this specific piece of hardware with Asterisk,
but I've done what you're trying to do with the Grandstream equivalent for our
front reception:<br>
<br>
<a href="http://www.grandstream.com/gxp2000.html">http://www.grandstream.com/gxp2000.html</a><br>
<br>
and<br>
<br>
<a href="http://www.grandstream.com/gxp2000ext.html">http://www.grandstream.com/gxp2000ext.html</a><br>
<br>
As I understand it, so long as the device can do a SIP SUBSCRIBE for each
extension you want to monitor and you configure hints in your Asterisk dialplan
for those extensions, it should work. You may need to set
'subscribecontext' (in sip.conf) for the phone that will be watching the extensions
unless your hints are in the same context as the phone uses for outbound
dialing.<br>
<br>
Of course, what the device does with the various payloads contained in the SIP
NOTIFY messages is going to be different for each phone. On the
Grandstream I can see 'not in use' (solid green) and 'ringing' (flashing red)
distinctly, but 'unavailable' and 'in use' are both mapped to a solid red,
which makes it somewhat useless for transiently connected user agents like
softphones. <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><br>
Hopefully someone with experience will speak up and confirm that the 7900
series does interop properly with Asterisk for SUBSCRIBE and NOTIFY.<br>
<br>
If that doesn't work, you could always go with a software solution, like the
Flash Operator Panel. voip-info has a list (look at the
"Operator" section on the page): <a
href="http://www.voip-info.org/wiki/view/Asterisk+GUI">http://www.voip-info.org/wiki/view/Asterisk+GUI</a><br>
<br>
-- <br>
j. <o:p></o:p></p>
<p class=MsoNormal><br>
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