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<DIV><SPAN class=614274415-01082007><FONT face=Arial size=2>Hi,
All,</FONT></SPAN></DIV>
<DIV><SPAN class=614274415-01082007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=614274415-01082007><FONT face=Arial size=2>I have a question
about agents and queues. Right now we have about 4 queues in our
system. Some agents are in multiple queues. Our main queue is for
technical support and it's by far our busiest queue as well. We have the
autologoff feature set to 14 sec right now in the agents.conf file. The
problem I'm running into is we don't want people in our sales queue (who are
also in the support queue) to be auto logged off from the sales queue. Is
there a good way to seperate agents and only have the them logged off from the
support queue and not the sales queue?</FONT></SPAN></DIV>
<DIV><SPAN class=614274415-01082007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=614274415-01082007><FONT face=Arial size=2> -
Jason</FONT></SPAN> </DIV>
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