On 7/12/07, <b class="gmail_sendername">Stefan Reuter</b> <<a href="mailto:stefan.reuter@reucon.com">stefan.reuter@reucon.com</a>> wrote:<div><span class="gmail_quote"></span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
You might want to have a look at QueueMetrics: <a href="http://queuemetrics.loway.it/">http://queuemetrics.loway.it/</a><br><br>I am not sure if it supports all features you are looking for but it<br>should be a good start.
<br></blockquote></div><br>QueueMetrics is working well for me in a 75 seat call center, but it won't do everything you ask for.<br><br>- It doesn't have an interface to let you manage your Asterisk Configuration (though it can pull info from your Asterisk configuration apparantly - I opted to set things up manually)
<br><br>- it has a realtime view that uses the Manager API, but this is to show queue status, not other aspects of your * operation (like Zap status)<br><br>Other than that, it's relatively easy to set up. A tad annoying if your * and QM live on different boxes, and I regularly lament the inability to modify the output much (all of the calculations and most of the output are tied up in compiled Java classes), but it took care of 80% or so of my reporting needs in a few days when the alternative was to roll my own reporting system.
<br><br>A combination of QM plus some homegrown stuff, or maybe QM plus one of the other Asterisk Management web portals might do the trick for you.<br clear="all"><br>-- <br>j.