i sent a product suggestion to HP. It was a request to use software that already exists in their JetDirect and Multifunction Fax machines to make them seamlessly interoperate with a fax gateway in a way transparent to the end user. Essentially, giving the sysadmin a choice in fax transport mechanism to route all faxes over analog telephone transport or over the network.
<br><br><br>Thank you for taking the time to send HP your comments.<br>They have been forwarded to the appropriate people within<br>Hewlett-Packard for their information and review.<br>Should more clarification or information be needed, you may be contacted
<br>directly.<br><br>Sincerely, <br><br>CEO Customer Relations <br><br><br> <br><br>-----Original Message-----<br>From: <a href="mailto:RobertJTownley@yahoo.com">RobertJTownley@yahoo.com</a> [mailto:<a href="mailto:RobertJTownley@yahoo.com">
RobertJTownley@yahoo.com</a>] <br>Sent: Friday, April 27, 2007 8:26 PM<br>To: External ceo-communication<br>Subject: Feedback to CEO and President Mark Hurd from Robert Townley<br><br><br>This is a message to HP's CEO, from a valued customer: Robert Townley.
<br><br>Feedback Area:<br> - Product experience<br> - Ideas and Suggestions<br>Message:<br>SOHOs need seamless transparent fax gateway interoperability. <br><br>We have been using networkable multifunction fax, copier, scanner, and
<br>printer machines since they became available, however the software is<br>only 98% complete. The firmware in these machines needs the following<br>additional options for network faxing and overall paperless office<br>
functionality. Essentially another layer between the imaging module and<br>the outgoing fax module so the buyer has a choice of transport mechanism<br>- analog or network.<br><br>1.) The systems administrator makes a one time configuration change on
<br>the printer itself. The new menu would give the sysadmin the choice of<br>whether faxes go out over traditional analog plain old telephone lines<br>or over the network. In our case, the sysadmin would not even connect
<br>wires to the analog telephone line, just the network.<br><br>2.) If the sysadmin chooses the new network option, he would would then<br>choose either email/t.37 or IPName/t.38. For the moment, lets just do<br>an internal email setup. He would then enter the email address of the
<br>email to fax gateway on the LAN, <a href="mailto:FaxGateway@FaxServer.local">FaxGateway@FaxServer.local</a>.<br><br>3.) The end user places the paper document he wants to fax into the<br>all-in-one. Enters the fax telephone # he wants to send to, for example
<br>402-555-1234. Presses the "Fax" button and walks away. Notice the user<br>does NOT enter an IP address or email address, just a fax #. No<br>keyboard required. To the end user, nothing has changed.<br><br>
4.) The all-in-one sends the TIFF or PDF of the document as an email to<br><a href="mailto:FaxGateway@FaxServer.local">FaxGateway@FaxServer.local</a> with a subject line of 402-555-1234. <br><br>5.) The faxgateway service running on a PC takes the email and faxes it
<br>over the offices single analog telephone line to 402-555-1234 using the<br>PC based fax server software. <br><br>Relevant Links:<br> 1.) $20.00 addon email to fax gateway software for Windows Server 2003.<br><br>
<a target="_blank" href="http://www.sandlerco.com/t37fsp.htm">http://www.sandlerco.com/t37fsp.htm</a> <br><br> 2.) Free and Open Source HylaFax.org email to fax gateway. <br> <a target="_blank" href="http://www.hylafax.org/content/Email_to_Fax_Gateway">
http://www.hylafax.org/content/Email_to_Fax_Gateway</a><br><br> 3.) Free and Open Source Fax Gateway Software <br> <a target="_blank" href="http://asterfax.sourceforge.net/">http://asterfax.sourceforge.net</a><br><br>
+1-402-670-4326<br><br><br>This message was sent on: 4/28/2007 at 3:26:25 GMT<br><br>Robert Townley also added this personal information:<br>Company: iConsultants, PC<br>City: Omaha<br>State: NE<br>Zip Code: 68124
<br>Country: USA<br>Fax: 402-391-1233<br>