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<DIV><FONT face=Arial size=2><SPAN class=765560614-20042007>I (have to) would
like to move my agents out of agents.conf in preparation for the deprecation of
agentcallback login. Everyone I have spoken to is upset about this but the
functionality can be accomplished in the dialplan and that is fine by me. I do
have an issue with losing the features contained in the agents.conf though. I
have to have the ackcall-yes working. All of my agents login on home phones and
cellphones. When a call get presented to them there is a possibilty that their
voicemail will answer before the queue timeout is reached. I fear that may
connect callers to the voicemail when it answers. We currently get around this
using the ackcall-yes which will wait for the caller to press pound, which a
voicemail will not do and therefore the call will be put back in the queue.
Other features that are important are the recording(which can be done on the
dialplan side) and the update cdr. Both are important as the Monitor/mixmonitor
will not name the file to be assoicated with the agent and only agent related
calls. IE: if you have to look up the recording based on extension you will get
personal calls as well as queue calls. Updatecdr is invalueable for the same
reasons in the call detail records. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=765560614-20042007>
Is anyone aware of a way to accomplish these things? Are any efforts being made
to replicate the missing features? I can deal with the cdr and recordings, but
the ackcall=yes is a show stopper!!!</SPAN></FONT></DIV></BODY></HTML>