<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Mike,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Got off the phone with Polycom on this .... I have the same problem with my new 601 phone here (haven't seen the problem on the 650).</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I'm trying to find answers and Polycom's only got one reported case of this (which I find bazaar, but whatever). The problem was resolved, the problem was the user was using 1.6.5 configuration files with the 2.x firmware. Once the user put the config files that are sent with the firmware, problem went away.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I cannot stress this enough, as minuet or insignificant a change may appear in the configuration files, or as similar as they look, use the ones provided with the firmware!</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Now, I'm not sure if we've done this ourselves, but I'm having one of our support guys today looking at it and getting new configuration files into our phones. I'll see if that resolves the problem or not. I may not have an answer back until Friday or Monday, but if any of you guys experiencing this issue want to try as well, be my guess. Mentioning this now only because this is the information that came from Polycom support as a resolved problem.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Jessee Holmes</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Atacomm / Ataractic Corporation</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">www.atacomm.com</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">V: 1-877-700-VOIP</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px"><BR></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></P><BR class="Apple-interchange-newline"></SPAN> </DIV><BR><DIV><DIV>On Apr 12, 2007, at 10:37 AM, Mike wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2">I found *something*. I've gone into my CPU graph (on the phone, in status - diagnostic). Two phones, one running 1.6.7 and one running 2.1.0, both on the same Hub, with the same general configuration (different SIP registration, and each using it's version-specific sip.cfg file).</FONT></SPAN></DIV> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2"></FONT></SPAN> </DIV> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2">The pre-2.x phone is running with CPU load approaching 0% (0%-7%). The 2.x phone has tons of spikes in the 100% range.</FONT></SPAN></DIV> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2"></FONT></SPAN> </DIV> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2">What could be causing this? Where do I start looking?</FONT></SPAN></DIV> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2"></FONT></SPAN> </DIV> <DIV dir="ltr" align="left"><SPAN class="078413415-12042007"><FONT face="Arial" color="#0000ff" size="2">Mike</FONT></SPAN></DIV><BR> <DIV class="OutlookMessageHeader" lang="en-us" dir="ltr" align="left"> <HR tabindex="-1"> <FONT face="Tahoma" size="2"><B>From:</B> asterisk-users-bounces@lists.digium.com [<A href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</A>] <B>On Behalf Of </B>Jason Fuermann<BR><B>Sent:</B> Thursday, April 12, 2007 10:19<BR><B>To:</B> Asterisk Users Mailing List - Non-Commercial Discussion<BR><B>Subject:</B> Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys<BR></FONT><BR></DIV> <DIV></DIV>also I've seen that not having the correct version of sip.cfg and phone1.cfg could cause weird problems. Make sure you are using the ones that came with the firmware.<BR><BR>Mike wrote: <BLOCKQUOTE cite="mid004201c77d0a$d527d190$6401a8c0@mike" type="cite"><PRE wrap="">Exactly. It's a weird issue, and I can't imagine what the problem is,
except maybe for bad phones (but then again, why would the phones be only
bad with 2.x?)
Unless....I have bootrom 3.2.2.0019. Is that what people running thelatest
have?
Mike
-----Original Message-----
From: <A class="moz-txt-link-abbreviated" href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</A>
[<A class="moz-txt-link-freetext" href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</A>] On Behalf Of Jerry Jones
Sent: Thursday, April 12, 2007 00:28
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom 501 issue with latest firmware:
sluggish keys
It has nothing to do with actually dialing. Even trying to press end call or
the speakerphone button does not work at times.
Have tried removing side cars etc, but definately seems to be a bug in the
2.x code stream.
On Apr 11, 2007, at 5:37 PM, Eric ManxPower Wieling wrote:
</PRE> <BLOCKQUOTE type="cite"><PRE wrap="">Jim King wrote:
</PRE> <BLOCKQUOTE type="cite"><PRE wrap="">I've seen an issue like this from time to time on 601s, even with the
latest firmware. Not just the softkeys, but also the dial keys. The
phones seem to "run slow" sometimes, failing to respond to a key
press right away but getting to it eventually. It usually clears up
after a few seconds.
Also, I've noticed that the 601s sometimes ignore key presses
altogether, just as you describe.
I have not yet found a solution for this problem...
</PRE></BLOCKQUOTE><PRE wrap="">Try setting this in sip.cfg: dialplan.impossibleMatchHandling="1"
I suspect it is either 0 or 2 now.
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