<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.6000.16414" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>David : will contact you offline as you requested.
Just a general comment from your project description. You may do well to
consider the amount of call center features and statistics you will require.
Without knowing all I suspect that you will find the project will work best if
the home based agents have the option to click on desktop
applications.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Steve</FONT></DIV>
<DIV><FONT face=Arial size=2><A
href="http://www.bicomsystems.com">www.bicomsystems.com</A></FONT></DIV>
<DIV><FONT face=Arial size=2>steve 'at' bicomsystems dot com</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=david.anderson@avctravel.com
href="mailto:david.anderson@avctravel.com">David Anderson</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, March 26, 2007 6:45
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [asterisk-users] SER vs
Asterisk?</DIV>
<DIV><BR></DIV>
<DIV>
<DIV>
<DIV>Hi Marco - since you've asked. :)</DIV>
<DIV> </DIV>
<DIV>We're looking to have 3 to 4 T1 lines dropped into our datacenter, which
will contain one of the Asterisk boxes. From the data center, AT&T
is going to be running a fiberoptic connection directly to our callcenter,
which will employ about 75-100 people. We'll have a backup T1 that will
be setup with the Master Asterisk box at the callcenter. We have a few
hundred home based independent contractors scattered across the country - we
want them all to have at least a soft phone and an extension, but we can't
require it. </DIV>
<DIV> </DIV>
<DIV>Call routing will be as such:</DIV>
<DIV>All calls from our 800#'s will be sent first to the data center, then
over the fiber line to our call center. Call center agent picks up the
call, does a customer search and asks a few qualifying questions. They
submit the call in a web based app that we have, which finds the best
available agent (using jabber presence). Once the call is
submitted, home based agents will see the call on their screen, and then click
to claim. Back at the call center, the callcenter rep's page is updated
(ajax) with which agent it is. From this point, phase one is just to
transfer the call back out through the fiber connection, to the data center,
then outbound on the t1 line to ring the analog phone of the agent. </DIV>
<DIV> </DIV>
<DIV>We're looking for some independent help setting this up. Please
email me at <A
href="mailto:David.Anderson@AVCTravel.com">David.Anderson@AVCTravel.com</A> if
you have experience with this type of setup. Phase 1 will be "get it
working" - Phase 2 is going to be a lot of customization with our current web
based system, which uses ColdFusion and SQL 2K. </DIV>
<DIV> </DIV>
<DIV>Thanks,</DIV>
<DIV> David</DIV>
<DIV> </DIV></DIV><BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">------------------------------<BR><BR>Message:
2<BR>Date: Sat, 24 Mar 2007 01:49:28 +0000<BR>From: "Marco Mouta" < <A
href="mailto:marco.mouta@gmail.com">marco.mouta@gmail.com</A>><BR>Subject:
Re: [asterisk-users] SER vs Asterisk?<BR>To: "Asterisk Users Mailing List -
Non-Commercial Discussion"<BR> <<A
href="mailto:asterisk-users@lists.digium.com">
asterisk-users@lists.digium.com</A>><BR>Message-ID:<BR>
<<A
href="mailto:116fd70d0703231849o58bb512aha0504c3e52ac9ba4@mail.gmail.com">116fd70d0703231849o58bb512aha0504c3e52ac9ba4@mail.gmail.com</A>><BR>Content-Type:
text/plain; charset="iso-8859-1" <BR><BR>Only with Asterisk you can handle
it, but of course it depends on your<BR>requirements on
scalability and redundancy needed.<BR><BR>How many agents? How many diferent
locations? SIP trunk to your telco or<BR>PSTN ? Remote Agents at home?
<BR><BR>Post more details on your requirements and I believe there are so
many<BR>experienced users in this list all around the world that you will
have good<BR>tips here.<BR><BR><BR></BLOCKQUOTE></DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>--Bandwidth and
Colocation provided by Easynews.com --<BR><BR>asterisk-users mailing
list<BR>To UNSUBSCRIBE or update options visit:<BR>
http://lists.digium.com/mailman/listinfo/asterisk-users<BR></BLOCKQUOTE></BODY></HTML>