<div><font face="Arial" size="2"><span style="FONT-SIZE: 10pt">I am having an issue with 1.4 where we can't successfully transfer a call directly to a voicemail box. We hit "Transfer" on the phone and dial the mailbox number we want to send it to,
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt">My dial plan for this is:</span></font></p>
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<p><font face="Courier New" size="2"><span style="FONT-SIZE: 10pt">exten=>_*40XX,n,Voicemail(${EXTEN:1},u)</span></font></p>
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<p><font face="Courier New" size="2"><span style="FONT-SIZE: 10pt">The voicemail system picks up and starts to play its message and at this point. We should then hit "Transfer" again at this point the person doing the transfer should drop off the call. However we just continue to hear the voicemail message and the caller continues to sit on hold.
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<div>I've not worked with 1.4 much yet, but I'd try changing my dialplan to:</div>
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<div><span style="FONT-SIZE: 10pt"><font face="Courier New">exten=>_*40XX,1,Answer</font></span></div>
<div><span style="FONT-SIZE: 10pt"></span><span style="FONT-SIZE: 10pt"><font face="Courier New">exten=>_*40XX,n,Voicemail(${EXTEN:1},u)</font></span><br> </div>
<div>That way, I would know that the channel is answered, which is what often will stop IP phones from allowing the attended transfer to complete.<br> </div>
<div>Hope that helps,</div>
<div>David</div>
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