Hi Ex vito,<br><br>Thank you for your response below is my current config. I defined it into my queues_addintional.conf where the definitions of queues defined. Do I need to defined it in the general portion of queues.conf? But anyway, there's no harm for trying. <br><br>I am using Asterisk 1.2.13 svn rev 47264 with AudioCodes FXO/FXS Gateway.<br><br>queues.conf<br>[general]<br>;<br>; Global settings for call queues<br>; (none exist currently)<br>;<br>; Note that a timeout to fail out of a queue may be passed as part of application call<br>; from extensions.conf:<br>; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])<br>; example: Queue(dave|t|||45)<br><br>[default]<br>;<br>; Default settings for queues (currently unused)<br>;<br><br>#include queues_custom.conf<br>#include
queues_additional.conf<br><br><br>queues_additional.conf<br>[7001]<br>wrapuptime=5<br>timeout=20<br>strategy=leastrecent<br>retry=5<br>queue-youarenext=<br>queue-thereare=<br>queue-thankyou=custom/client-in-queue<br>queue-callswaiting=<br>music=default<br>monitor-join=yes<br>monitor-format=<br>maxlen=0<br>leavewhenempty=no<br>joinempty=Yes<br>context=ivr-6<br>announce-holdtime=yes<br>announce-frequency=30<br><br>Kindest regards.<br><br>Angel<br><br><br><b><i>Ex Vitorino <ex.vitorino@gmail.com></i></b> wrote:<blockquote class="replbq" style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;"> On 2/15/07, Angel Heart <cocent@yahoo.com> wrote:<br>><br>> cud any one help me figuring out the problem... When the agent in a queue is<br>> engaged, it cannot accept anymore calls, below is the script;<br>><br><br>Angel,<br><br><br>Check your queues.conf, specifically the "joinempty" parameter.<br>See below the relevant part in the
queues.conf sample file:<br><br>...<br>; This setting controls whether callers can join a queue with no members. There<br>; are three choices:<br>;<br>; yes - callers can join a queue with no members or only unavailable members<br>; no - callers cannot join a queue with no members<br>; strict - callers cannot join a queue with no members or only unavailable<br>; members<br>;<br>; joinempty = yes<br>...<br><br>Cheers,<br>--<br>Ex Vito<br>_______________________________________________<br>--Bandwidth and Colocation provided by Easynews.com --<br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> http://lists.digium.com/mailman/listinfo/asterisk-users<br></cocent@yahoo.com></blockquote><br><p> 
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