I am not aware of one. Why would you want your queue announcement interupted? When we had our Nortel, I found that feature annoying because people would be transfered to the agent half way through a message. Confusing. I configured it to not break out of an annoucement.
<br><br><div><span class="gmail_quote">On 2/15/07, <b class="gmail_sendername"><a href="mailto:mbodbg@gmx.net">mbodbg@gmx.net</a></b> <<a href="mailto:mbodbg@gmx.net">mbodbg@gmx.net</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hello all,</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">I've found another issue with the queue
application. Assuming I've configured a queue with a long periodic announcement
and have two queue members assigned. Both queue members are busy at a time,
while another caller is joining the queue. After a while the periodic announcement
is played back to the caller, in that case it takes about 40 seconds to be
played back. If then one of the two agents becomes available, the call is unfortunately
not routed to the agent, until the playback of the announcement has finished. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">If you display the agent status and the queue to a
supervisor he can see that there are callers waiting up to 40 seconds, even if
there are available queue members. For inbound call centers tat is more than suboptimal.
Does anybody know if somebody already created a patch to interrupt queue announcement
when an agent becomes ready?</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Thanks and Regards</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Markus</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p>
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