<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.3020" name=GENERATOR></HEAD>
<BODY>
<DIV>
<P><SPAN class=140394321-20122006><FONT face=Arial size=2> I agree with
these fella's, t<SPAN class=140394321-20122006><FONT face=Arial size=2>his is a
piss poor way of fixing it. I only know of one call center that used static
agents, mostly because they were sold a peice of crap and they had no idea how
to use it the other way. I think you will find the majority of call centers are
callback centers. This decision has taken Asterisk out of the realm of providing
reasonable call center solutions. VIVA ZAPATA!!! Let's start a
revolution!</FONT></SPAN></FONT></SPAN></P>
<P><FONT size=2>Message: 24</FONT></P>
<P><FONT size=2>Date: Wed, 20 Dec 2006 22:22:26 +0100</FONT></P>
<P><FONT size=2>From: Lenz <lenz-ml@loway.it></FONT></P>
<P><FONT size=2>Subject: Re: [asterisk-users] AgentCallbackLogin() deprecated in
1.4</FONT></P>
<P><FONT size=2>To: "Asterisk Users Mailing List - Non-Commercial
Discussion"</FONT></P>
<P><FONT size=2><asterisk-users@lists.digium.com></FONT></P>
<P><FONT size=2>Message-ID: <op.tkvmzo0x3wzjep@pc-lenz></FONT></P>
<P><FONT size=2>Content-Type: text/plain; format=flowed; delsp=yes;</FONT></P>
<P><FONT size=2>charset=iso-8859-15</FONT></P>
<P><FONT size=2></FONT> </P>
<P><FONT size=2>I have been speaking privately to a number of CC integrators and
resellers </FONT></P>
<P><FONT size=2>about the AgentCallbackLogin() deprecation issue, and I'd dare
say nobody </FONT></P>
<P><FONT size=2>is enthusiastic about it. With all its problems,
AgentCallBackLogin is the </FONT></P>
<P><FONT size=2>workhorse of most of today's Asterisk CCs, and my impression is
that the </FONT></P>
<P><FONT size=2>proposed solution meets a very lukewarm reception at the
moment.</FONT></P>
<P><FONT size=2>Just my euro 0.02</FONT></P>
<P><FONT size=2>l.</FONT></P>
<P><FONT size=2></FONT> </P>
<P><FONT size=2>On Wed, 20 Dec 2006 17:26:51 +0100, Douglas Garstang </FONT></P>
<P><FONT size=2><dgarstang@oneeighty.com> wrote:</FONT></P>
<P><FONT size=2>>> > The other thing is, that "show agents"</FONT></P>
<P><FONT size=2>>> > doesn't show me which agents are logged in and if
I use "show queue"</FONT></P>
<P><FONT size=2>>> > I can see local channels attached to a queue but
no agents. For my</FONT></P>
<P><FONT size=2>>> > point of view there is some functionality lost
with the new concept.</FONT></P>
<P><FONT size=2>></FONT></P>
<P><FONT size=2>> Funny. I said the same thing in this list about 2 months
ago and I got </FONT></P>
<P><FONT size=2>> told I was nuts.</FONT></P>
<P><FONT size=2></FONT> </P>
<P><FONT face=Arial size=2></FONT> </P>
<P><FONT size=2>-- </FONT></P>
<P><FONT size=2>Loway Research - Home of QueueMetrics</FONT></P>
<P><A href="http://queuemetrics.loway.it/"><U><FONT color=#0000ff
size=2>http://queuemetrics.loway.it</U></FONT></A></P></DIV>
<DIV align=left>
<DIV align=left><FONT face=Arial size=2>Jordan Novak</FONT></DIV>
<DIV align=left><FONT face=Arial size=2><SPAN class=390140220-28082006>Senior
Telecommunications Engineer</SPAN></FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Logistics Health Inc.</FONT></DIV></DIV>
<DIV> </DIV></BODY></HTML>