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<DIV dir=ltr align=left><SPAN class=289003409-15122006><FONT face=Arial
color=#0000ff size=2>I've not used the Cisco kit for this, but you might try
adding 'hints' to your agent extensions, and then defining a BLF button to
subscribe to this.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=289003409-15122006></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=289003409-15122006><FONT face=Arial
color=#0000ff size=2>e.g. If you have an agent with ID 1001, add this to
extensions.conf (or equivalent)...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=289003409-15122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=289003409-15122006><FONT face=Arial
color=#0000ff size=2>exten => 1001,hint,Agent/1001</FONT></SPAN></DIV>
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<FONT face=Tahoma size=2><B>From:</B> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B>On Behalf Of </B>Kevin
Trumbull<BR><B>Sent:</B> 14 December 2006 18:04<BR><B>To:</B>
asterisk-users@lists.digium.com<BR><B>Subject:</B> [asterisk-users] Show agent
queue status on the phone?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=postbody><FONT face=Arial><FONT size=2>Hi All, <BR><BR>Is it
possible to show an agent's queue status on the phone? <BR><BR>For example, in
our current <SPAN class=100160218-14122006>non-asterisk </SPAN>PBX, if a
member of a call queue does not answer the phone when a queue call is sent to
them, they go to a 'not ready' status, and this is indicated on their phone.
So when they return to their desk, they can see that they are not ready, so
they hit a button to put themselves back into a ready status. <BR><BR>I can
accomplish the 'not ready' functionality by using the PauseQueueMember
function, but now I need to somehow display the pause/unpause status on the
phone so the staff member knows if they got paused. Does anybody know how to
do this?<SPAN class=100160218-14122006> This might be phone specific, so
I'll mention that we are using Cisco
7961G's.</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=postbody><FONT face=Arial><FONT size=2><SPAN
class=100160218-14122006></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=postbody><FONT face=Arial><FONT size=2><SPAN
class=100160218-14122006>Thanks</SPAN></FONT></FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2><SPAN class=100160218-14122006>-Kevin
Trumbull</SPAN></FONT></DIV>
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