Can you explain how ValetParking and twenty minutes worth of "dialplan creativitiy" can't do the same EXACT thing you are describing? Sometimes the simplest answer is never the most obvious....<br><br><div><span class="gmail_quote">
On 11/27/06, <b class="gmail_sendername">Brad Templeton</b> <<a href="mailto:brad+aster@templetons.com">brad+aster@templetons.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><br>In my view of the SOHO environment, you would put a call on hold. That's<br>one button on most phones.<br><br>At the target phone, a speed-dial button would be configured to call the<br>"pick up held call" extension. If there is only one call on hold in
<br>the pickup group of that extension, it would simply connect that call.<br><br>Let's say the pickup extension is 600.<br><br>If there were more than one held call (quite rare in a home PBX) it would<br>instead say, "There are calls held for extensions 123 and 456. Please
<br>enter the extension you wish (followed by pound sign if there are<br>ambiguous patterns like extension 22 and 222 but hopefully nobody does<br>that! Otherwise you have to wait a few seconds after 22 is pressed.)<br><br>
In addition, you could also define so that extensions of the form<br>600xxx are a hard pickup of a call held by extension xxx. Thus if<br>you want to be more reliable, or have a speed dial aimed at picking up<br>only a very specific extension with no chance of a menu, you could
<br>do that.<br><br>I would implement this with a PickupHeld command, which can take an<br>extension argument, or no extension (meaning pickup any or give menu),<br>or possibly a pickup group argument so dialplans could allow pickup from
<br>other pickup groups if you want to allow that for security reasons.<br><br>Anyway, for the user, the UI is very, very simple, especially in a SOHO<br>where mostly we're talking one call on hold at a time.<br><br>For security reasons, as noted, you would not be able to pick up a call
<br>that was just put on hold in the last few seconds. And an extension could<br>define if it wanted that calls it puts on hold are not available for<br>remote pickup to avoid any risk of accidental pickup. Even then, they
<br>might not want to use the parking lot system (which has no real security) but<br>just have to do an explicit transfer (like the xfer to 700, but no need to wait<br>for a number to remember)<br><br>For a large PBX serving several offices, you might want to expand the pickup
<br>group concept to have a "master" grouping, or allow pickup group numbers to be<br>versioned. Ie. If I say "pickupgroup=2.1" then "2" would define my company,<br>and the 1 would be the traditional pickup group function within the company.
<br>Just a thought on a good UI. Obviously what's really more valauable is code.<br>_______________________________________________<br>--Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com</a>
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