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<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2>Hello,</FONT></SPAN></DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial size=2>I have a few users
using Polycom 501's and some are using the "forward" function on the
phone. When a call comes in the system, he/she gets the standard "welcome
to abc inc., bla bla bla" message. When the dial an extension, they get
forward to the phone, which forwards them to a cell phone. That much is
clear.</FONT></SPAN></DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial size=2>My CDR entries look
like this: (columns are calldate, accountcode, src, dst, billsec and
lastapp)</FONT></SPAN></DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial size=2>2006-11-17 11:37:56
| 5145555555 | Unknown |
702
| 28 |
Dial |<BR>| 2006-11-17
11:38:27 | 514555555 | Unknown
| 4161234444
| 89 |
Dial |</FONT></SPAN></DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial size=2>My question is, if
the caller spends 28 seconds listening to options before dialing an
extension, and the call last 89 seconds...Should the first leg have a billsec of
89+28=117sec and the second 89 seconds?</FONT></SPAN></DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2>Mike</FONT></SPAN></DIV>
<DIV><SPAN class=236264617-17112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
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size=2></FONT></SPAN> </DIV></BODY></HTML>