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<DIV><SPAN class=250181309-08112006><FONT face=Arial size=2>Hi
everybody,</FONT></SPAN></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial size=2>I've got an Asterisk
configuration where an agent handles calls from multiple queues. At the moment
I'm using the default Queue application and I encountered the following problem:
When there are calls waiting in multiple queues the selection of which call is
handled by the Agent is more or less random. It would be nice if the call that
was waiting the longest was handled first. I've been looking at ICD as an
alternative to the Queue application but as far as I could see this project
hasn't been updated for quite some time now. Does anybody know of an alternative
or a way to get the desired behaviour?</FONT></SPAN></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial size=2>Ardjan
Zwartjes.</FONT></SPAN></DIV></BODY></HTML>