<br><br><div><span class="gmail_quote">On 9/30/06, <b class="gmail_sendername">Tim Panton</b> <<a href="mailto:firstname.lastname@example.org">email@example.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><br>Just to amplify this point. I've tried to claim on an SLA. Our<br>internet connection was down for a week due to a fire in<br>BT's exchange. My provider refused to do<br>anything (despite the premium SLA) on the basis that
<br>fires weren't covered. I switched providers to a cheaper one<br>who didn't pretend to offer uptime :-)</blockquote><div><br><br>While an SLA is nice on paper, if your connection is business/mission-critical, always always always do redundancy yourself. Just having two connections from seperate providers is nice, multi-homing with two providers and having automatic failover is better (although this mostly applies to larger shops where having the phones/internet out per minute costs thousands of dollars/euros/etc.).