<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Dear Steve,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>The phone may be looking for it's specific configuration files (not phone1.cfg, but instead 0004F........cfg {or [mac].cfg}). In our past experience, if the phone was ever formatted (fully formatted), the phone will request this from the FTP server specified. Of course confirm your phone's login to your FTP server is correct, confirm the phone is logging in and grabbing the files (should be able to be done through your FTP program's interface).</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Also, as odd as this sounds, check your firewall on your network. In the past, we've ran into some weird things happening where the firewall will let some Polycom phones through, but not all. So confirm your Polycom phone is talking to your FTP client (again your log files can tell you this).</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>For further information, I suggest looking at one of our knowledgeable articles on this topic: <A href="http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm">http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm</A></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Jessee Holmes</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Atacomm / Ataractic Corporation</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">www.atacomm.com</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">V: 1-877-700-VOIP</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px"><BR></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></P><BR class="Apple-interchange-newline"></SPAN> </DIV><BR><DIV><DIV>On Sep 14, 2006, at 4:03 PM, Forum wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> <DIV class="Section1"><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size: 10.0pt;font-family:Arial">I have a Polycom 500 that I am having issues with provisioning via an ftp server. I have a bunch of 301’s that find the server and configure without an issue. For some reason the 500 gives me an error that it ‘could not contact boot server’ and will reboot continuously. I also get the error ‘Error updating Bootrom’. I am using Bootrom 3.2.1. What files do I need on the ftp server ? – I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg. <O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size: 10.0pt;font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size: 10.0pt;font-family:Arial">Any help would be appreciated!<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size: 10.0pt;font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size: 10.0pt;font-family:Arial">Steve<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size: 10.0pt;font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN lang="EN-AU" style="font-size:12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">--Bandwidth and Colocation provided by Easynews.com --</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">asterisk-users mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">To UNSUBSCRIBE or update options visit:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-converted-space"> </SPAN><A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</A></DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>