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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>They need to document the exact day and
time so you can look in the logs. Is this a T1 or POTS?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Customers always complain and threaten to
go back to their old PBX. First, calm down, then calm them down and make sure
they know you are working on it. Every new install is going to have issues
that will take time to resolve. Remember that in your pricing or you will soon
be out of business.</span></font><font color=navy><span style='color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Get exact times and frequency then check
your logs to see if anything matches that may be an issue. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Steve<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Jonathan Barratt<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, September 13,
2006 1:02 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [asterisk-users] Dropped
Calls on TDM400p</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>These are just PSTN calls, and I have set busydetect=no and
callprogress=no in zapata.conf as per voip-info guidance, but problem persists.<br>
<br>
CPU load never breaks 20, so that doesn't seem to be the problem, but it's a
1.2Ghz Athlon with 768MB RAM.<br>
<br>
Power supply to system is clean, there's no heavy network traffic going on
besides Asterisk to the phones (Aastra 480i's).<br>
<br>
What other factors can I investigate? <br>
<br>
This client is so unhappy they are ready to go back to their old PBX system.<br>
<br>
I am desperate, please help!!<br>
<br>
Thanks in advance,<br>
Jonathan<o:p></o:p></span></font></p>
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