<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I agree, Polycom should make this publicly available; but unfortunately, I've seen worse policies out there *cough* Cisco *cough*.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>The reseller shouldn't give you any hassle about it .... and if they do, or if you can't reach them for whatever reason (A.K.A. no email replies or phones being answered), that's violation of the contract they had to sign to be Polycom Authorized in the first place, and Polycom will take immediate action to rectify the situation if that's the case. I'd suggest finding another place to purchase from if your current reseller is giving you troubles with getting the firmware for you.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>The firmware is probably about a 50 MB download (i think) and can be downloaded via HTTP or FTP.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Jessee Holmes</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Atacomm / Ataractic Corporation</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">www.atacomm.com</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">V: 1-877-700-VOIP</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px"><BR></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></P><BR class="Apple-interchange-newline"></SPAN> </DIV><BR><DIV><DIV>On Sep 7, 2006, at 1:19 PM, Douglas Garstang wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> <DIV><SPAN class="124001918-07092006"><FONT face="Arial" color="#0000ff" size="2">That process is worse than pulling teeth!</FONT></SPAN></DIV> <BLOCKQUOTE dir="ltr" style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px"> <DIV class="OutlookMessageHeader" dir="ltr" align="left"><FONT face="Tahoma" size="2">-----Original Message-----<BR><B>From:</B> Jessee J Holmes [<A href="mailto:jholmes@atacomm.com">mailto:jholmes@atacomm.com</A>]<BR><B>Sent:</B> Thursday, September 07, 2006 11:25 AM<BR><B>To:</B> Asterisk Users Mailing List - Non-Commercial Discussion<BR><B>Subject:</B> Re: [asterisk-users] Polycom new firmware and bootrom<BR><BR></FONT></DIV>All authorized Polycom resellers will have access to this firmware and are required to provide this firmware to you. Contact the reseller you purchased the Polycom phone from. <DIV><BR class="khtml-block-placeholder"></DIV> <DIV><BR> <DIV><SPAN class="Apple-style-span" style="WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; border-spacing: 0px 0px; khtml-text-decorations-in-effect: none; apple-text-size-adjust: auto; orphans: 2; widows: 2"><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT style="FONT: 12px Helvetica" face="Helvetica" size="3">Jessee Holmes</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT style="FONT: 12px Helvetica" face="Helvetica" size="3">Atacomm / Ataractic Corporation</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT style="FONT: 12px Helvetica" face="Helvetica" size="3">www.atacomm.com</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT style="FONT: 12px Helvetica" face="Helvetica" size="3">V: 1-877-700-VOIP</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT style="FONT: 12px Helvetica" face="Helvetica" size="3"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></DIV><DIV style="min-height: 14px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT style="FONT: 12px Helvetica" face="Helvetica" size="3">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></DIV><BR class="Apple-interchange-newline"></SPAN></DIV><BR> <DIV> <DIV>On Sep 7, 2006, at 11:55 AM, Bruce Reeves wrote:</DIV><BR class="Apple-interchange-newline"> <BLOCKQUOTE type="cite">Typically you have to go to a reseller who you purchased Polycom equipment from. Even then it can be tricky since they have to find away to get you the files with out upsetting Polycom.<BR><BR> <DIV><SPAN class="gmail_quote">On 9/7/06, <B class="gmail_sendername">Douglas Garstang</B> <<A href="mailto:dgarstang@oneeighty.com">dgarstang@oneeighty.com</A>> wrote:</SPAN> <BLOCKQUOTE class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Polycom are analy retentive about giving out software updates.<BR><BR>> -----Original Message-----<BR>> From: Nathan Alberti [mailto:<A href="mailto:asterisk@iipc.com.au">asterisk@iipc.com.au</A>]<BR>> Sent: Thursday, September 07, 2006 10:25 AM <BR>> To: Asterisk Users Mailing List - Non-Commercial Discussion<BR>> Subject: Re: [asterisk-users] Polycom new firmware and bootrom<BR>><BR>><BR>><BR>><BR>> Stupid question.... where did you find it ? <BR>><BR>><BR>> Looked at their site downloads and under the extranet site but could<BR>> only see old versions.<BR>><BR>> Nathan.<BR>><BR>> On 07/09/2006, at 10:21 AM, Chris Dos wrote:<BR>><BR>> > Well, it seems that Polycom has release new firmware 2.0.1 and<BR>> > bootrom 3.2.2.<BR>> > I've proceded to upgrade all my ip430 phones because they were<BR>> > essentially<BR>> > broken with the original firmware. <BR>> ><BR>> > All the phones boot up fine now, grab their files. They<BR>> just won't<BR>> > talk to the<BR>> > asterisk server any more. I just figured out that I need to hard<BR>> > code the sip <BR>> > server and tell it to talk udp only. After this, the<BR>> phones worked<BR>> > again.<BR>> ><BR>> > Any idea on what I need to configure to fix the phones so<BR>> they will<BR>> > know which <BR>> > server to talk to and only talk to it via udp?<BR>> ><BR>> > Chris<BR>> ><BR>> > _______________________________________________<BR>> > --Bandwidth and Colocation provided by <A href="http://Easynews.com">Easynews.com</A> --<BR>> ><BR>> > asterisk-users mailing list<BR>> > To UNSUBSCRIBE or update options visit:<BR>> > <A href="http://lists.digium.com/mailman/listinfo/asterisk-users"> http://lists.digium.com/mailman/listinfo/asterisk-users</A><BR>><BR>> _______________________________________________<BR>> --Bandwidth and Colocation provided by <A href="http://Easynews.com">Easynews.com</A> --<BR>><BR>> asterisk-users mailing list<BR>> To UNSUBSCRIBE or update options visit:<BR>> <A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users </A><BR>><BR>_______________________________________________<BR>--Bandwidth and Colocation provided by <A href="http://Easynews.com">Easynews.com</A> --<BR><BR>asterisk-users mailing list<BR>To UNSUBSCRIBE or update options visit: <BR> <A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</A><BR></BLOCKQUOTE></DIV><BR><BR clear="all"><BR>-- <BR>Bruce<BR>Nortex Networks <DIV style="MARGIN: 0px">_______________________________________________</DIV> <DIV style="MARGIN: 0px">--Bandwidth and Colocation provided by Easynews.com --</DIV> <DIV style="MIN-HEIGHT: 14px; MARGIN: 0px"><BR></DIV> <DIV style="MARGIN: 0px">asterisk-users mailing list</DIV> <DIV style="MARGIN: 0px">To UNSUBSCRIBE or update options visit:</DIV> <DIV style="MARGIN: 0px"><SPAN class="Apple-converted-space"> </SPAN><A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</A></DIV></BLOCKQUOTE></DIV><BR></DIV></BLOCKQUOTE><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">--Bandwidth and Colocation provided by Easynews.com --</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">asterisk-users mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">To UNSUBSCRIBE or update options visit:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-converted-space"> </SPAN><A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</A></DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>