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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I ran into an odd problem last night. I had to walk
someone through troubleshooting a problem and they didn’t have a lot of
knowledge, so I couldn’t garner a lot of info. So my question is
two fold regarding the issue described below:</span></font></p>
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font-family:Arial'> </span></font></p>
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<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What could I have asked to troubleshoot this better?</span></font></li>
<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any idea what the problem might have been?</span></font></li>
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font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Issue: extensions registered on the Polycom 601’s were
showing as busy. Do not disturb wasn’t set, nor any forwarding
conditions. However, if you forwarded to a different extension in a busy
condition, it would forward. (That tipped me off that Asterisk thought
the extension was busy.) So then we did a “sip show channels”,
and sure enough, those extensions were listed. At this point I didn’t
want to frustrate the user much, so I had her do a reboot. Sure enough,
the reboot solved the problem. (I’m sure just restarting Asterisk
would have done it as well, but the “reboot” command is easier for
her to type.) Extremely dumb, but effective solution. I wished I
could have fixed it differently. Also, the extensions in question had
been in that condition for a few days. We had already rebooted the phones
and had them register (and they did register.) That didn’t’
fix the issue.</span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>-------------------<br>
</span></font><font size=2><span style='font-size:10.0pt'>Brian Vincent</span></font><font
size=2><span style='font-size:10.0pt'><br>
</span></font><font size=2><span style='font-size:10.0pt'>Copper</span></font><font
size=2><span style='font-size:10.0pt'> </span></font><font size=2><span
style='font-size:10.0pt'>Mountain</span></font><font size=2><span
style='font-size:10.0pt'> Telecom<br>
vincentb@coppercolorado.com</span></font> </p>
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12.0pt'> </span></font></p>
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