r u using queues. if u are, then open the agents.conf file and fine the following line<br>
;ackcall=yes<br>
this option when enabled and set to 'yes' forces the agents to press # to acknowledge the call. if you set<br>
ackcall=no<br>
then agents dont have to press # and call will be acknowledged without automatically when the agent picksup the reciever.<br>
<br><div><span class="gmail_quote">On 7/7/06, <b class="gmail_sendername">Shad Mortazavi</b> <<a href="mailto:Shad.Mortazavi@nexusmgmt.com">Shad.Mortazavi@nexusmgmt.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Dear Group,<br><br>I have a requirement for the agents in the call queue to be able to<br>transfer calls to other people within the organization and/or outside.<br><br>Unfortunately when I add tT to the Dial Command<br><br>
i.e. exten => 0423,1,Dial(SIP/phone51,20,tT)<br><br>When the agent presses # to acknowledge the call it sometimes starts the<br>transfer process and does not acknowledge the call.<br><br>Can someone please explain what the issue is here and how I can overcome
<br>this?<br><br>Many Thanks<br><br>Shad Mortazavi<br>------------------------------------------------------<br>Nexus Group Technical Manager<br>n|m Nexus Management plc<br><br><br>_______________________________________________
<br>--Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com</a> --<br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users">
http://lists.digium.com/mailman/listinfo/asterisk-users</a><br></blockquote></div><br><br clear="all"><br>-- <br>Regards<br>Rizwan Hisham<br>Software Engineer