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<DIV><FONT face=Arial size=2>The linear function helps me too. I've built
an extensive multi-queue technical support system strategy. Based on the
initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get
the call (on the phone/away from desk), Tier2 should get it, so on, and so
forth.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>In Tier1, the primary helpdesk technician (like
your receptionist idea) takes ALL calls (That's what they were hired for).
However, others can help out, if the pri technician is on the
phone.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Here's my question:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>If roundrobin strategy remembers the last call
made, and sends the next call to the next number (and this is by design), then
why on earth was the RRMemory strategy created??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks for your response, Alessio.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>~~Aaron</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=afocardi@gmail.com href="mailto:afocardi@gmail.com">Alessio
Focardi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">Asterisk Users Mailing List -
Non-Commercial Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=aj@thepaxson5.org
href="mailto:aj@thepaxson5.org">aj@thepaxson5.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, June 29, 2006 1:31
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Asterisk-Users] Call Queue
NOT using RoundRobin ?!?</DIV>
<DIV><BR></DIV>Welcome to my personal hell ! :)<BR><BR>I'have been discussing
this previously on the list and also with some digium staff: to my experience
there is NO way to archieve a linear distribution of calls from a
queue.<BR><BR>I mean <BR><BR>When a call comes in first member of the queue is
ring, then second, etc<BR><BR>Subsequent calls take the same path: first,
second and so on.<BR><BR>Someone has suggested to use "ringall" with penalties
(pretty esotic!) but also this is not working for the purpose. <BR><BR>I was
also told that "nobody wants that" (you <FONT size=-1>insensitive
clod!)</FONT> even if this call distribution seems pretty logic in some case
scenarios. <BR><BR>(hint: a receptionist is first member of a queue and
another person is the second ... receptionist goes for a pee and magically
calls are rerouted to the backup operator after ringing to the first).
<BR><BR>Hope you can find out something to share, maybe we can also launch a
"count us" initiative :)<BR><BR>Alessio Focardi<BR><BR><BR><BR><BR>
<DIV><SPAN class=gmail_quote>On 6/29/06, <B class=gmail_sendername>Aaron
Paxson</B> <<A href="mailto:aj@thepaxson5.org">aj@thepaxson5.org</A>>
wrote:</SPAN>
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<DIV><FONT face=Arial size=2>I have setup several Calling Queues, each setup
with RoundRobin strategy. When I <SPAN class=st id=st
name="st">call</SPAN> the <SPAN class=st id=st name="st">queue</SPAN>, the
first member/agent phone rings. Great! I <SPAN class=st id=st
name="st">call</SPAN> it again, the second member/agent rings??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I thought that was the RRMemory strategy, but
it seems RoundRobin is also doing it.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Anyone know what I can do to my queues, in
order to force each <SPAN class=st id=st name="st">call</SPAN> down the
ordering of my members
list?</FONT></DIV></DIV></DIV><BR>_______________________________________________<BR>--Bandwidth
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